Sales Customer Service
Resume:
**** * C- 951-***-****
Riverside, Ca
*************@*****.***
QUALIFICATIONS
I will provide a wide range of experience in planning meetings, calendar
support, coordinating travel, special events, projects, composing letters,
greeting the public, general HR knowledge, researching budget
discrepancies, and pursue new ideas to improve and streamline processes. I
have a positive attitude, ability to adapt to change, self-motivated and
friendly. I possess the competency to handle multiple tasks and balance a
fluctuating workload. I pride myself on having a deep sense of loyalty,
dedication and commitment.
ACHIEVEMENTS
Developed and implemented an incoming document approval system, which saved
time and mismanagement.
Maintained and developed a budget spreadsheet to track money and general
discrepancies, ensuring the
budget operated within guidelines on a monthly basis. Streamlined office
equipment, which saved $500 monthly for the department budget. Data entry
of employee training records, while accomplishing 100% accuracy every
month. Achievement of Excellence Award.
SOFTWARE USAGE: Word, Excel, PPoint, Lotus Notes, Outlook, Internet
research and switchboard / multi-line phones.
RECENT TESTING SCORES: Word: 93%, Excel: 90%, Outlook: 87%, typing 53 wpm,
data entry: 100%.
PROFESSIONAL DEVELOPMENT / EDUCATION
AA - Secretarial Science
Certificates in: Six Steps to Great Customer Service, General HR
Administrative Duties, and Essentials for Administrative Assistants.
PROFESSIONAL EXPERIENCE
PLASCOR, Riverside, Ca (temp assignment), Receptionist, 11/08 - 3/2009
Greeted and assisted employees and the general public with inquiries and
executed billing for customers.
Data entry into QuickBooks (queries, invoices, check receipts) and updated
daily Excel report.
Received invoices, prepared them with GL codes before submitting for
payment.
Coordinated with Shipping Department scheduling daily product samples
shipped to customers (via FedEx or UPS). Answered heavy phones and
responded to inquiries. Maintained customer files and processed mail.
WATSON Pharmaceutical, Corona, Ca, Administrative Assistant II, 2002-6/2008
Maintained two Corporate Director's calendars and supported fifteen
Engineers. Scheduled meetings (including agendas, minutes and conference
room requirements), conference calls and appointments.
Assisted and greeted employees and the public with general inquiries.
Received invoices, coded them with proper GL codes before submitting to
A/P.
Coordinated travel plans, itineraries, special events (including catering,
menu planning, set up/clean up and team building events). Also coordinated
IT tickets and followed up for completion.
Prepared expense reports, check requests, purchase requisitions, invoices,
monthly reports, memos and spreadsheets. Composed and edited memos,
letters, reports and emails.
Reviewed non-exempt time cards for accuracy before submitting to Payroll.
Supervised and delegated assignments to temporary employees within the
department.
Answered heavy phones and covered switchboard. Ordered office supplies,
cell phones and pagers.
HR Administrative Experience: Arranged new hire orientation training,
necessary office and equipment supplies, as well as conducted facility
tours. Assembled new hire packets. Trained new employees on office
procedures and software navigation. Prepared employee appraisal and
personal action forms, corrective actions and terminations. Scheduled
confidential meetings for HR and management as well as scheduling
candidates for interviews. Processed employment applications and forwarded
to HR.
Assisted HR with coordinating job fairs. Created and maintained
confidential personnel files.
PACIFICARE/SECURE HORIZONS, Riverside, Ca, Senior Sales Secretary, 1992-
2002
Supported Sales Managers and Sales Representatives. Duties included
maintaining calendars, ordering office and sales/marketing supplies.
Coordinated on and off-site meetings (included catering) and special
events. Entered member applications and prepared open enrollment packets.
Maintained a comprehensive Excel Sales Event spreadsheet. Covered
switchboard and assisted walk-in members. Created and mailed out flyers for
upcoming events. Maintained confidential personnel files and badge and key
logs.
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