Customer Service Assistant
Resume:
-*Taily Vazquez
****************@*****.***
Summary of qulifications
Highly motivated individual with excellent interpersonal and communication skills, custermer service
oriented, and organized. Team player with the ability to work independently. Capable and quike to handle a
heavy volume of work. Bilingual: English/Spanish
Areas of Expertise
*Ticket Processor
*Customer Service Skills
*Telephone
*Skills/Switchboard
*Court Filings
*Computer Skills
*General Office Experience
*Call Center
Professional Experience
*Career XChange, Pembroke Pines, Florida 02/2008-present
Temporary Assignments at EMBLEM HEALTH in Hollywood, Florida
(HIP Heath Plan of New York and GHI affiliated under the common parent EmblemHeath. With 5,400
employees, together they are the largest heath insurer based in New York State seving more than 4 million
people over 92,000 providers in 150,000 locations acress the tri-state region.)
CALL CENTER REPRESENTATIVE
*Responsible for initiationg calls to medicaid and Family Heath Plus Insurance participants to advice them on
their eligibility to renew their application.
*Provide scheduling support for customers seeking client representative appointments to assist them with
their renewals.
*Provide a high level if customer service throght courtesy, sttentive listening and a friendly caring image.
Temporary Assignment at TRADE STATION in,Plantation Florida
(The leader in ruled-Based trading)
OFFICE ASSISTANT
*Supported the clearing operations departments in various administrative tasks which included filing,
answering the phones and archiving of all files.
*Arranged all miscellaneous files for long term storage.
*Handled special Projects as requested by management.
DAVID PAKULA, ESQ. Pembroke Pines, Florida 04/2007-02/2008
(Florida Immigration Law and Florida Traffic Ticket Defense Atterney)
Board certified by the florida bar in appellate practice and handled trail abd applate litigation in state and
federal courts since 1987. Author of scholarly articles on immigration law appearing in the floida bar journal
and interpreter releases.
Receptionist/ Office Assistant
*Handle day to day activities of the firm including answering all incoming calls and client inquiries.
*Input, edit, and retrieve client information
*Orgabize cases by establishing and organizing files, establishing calendars, expediting requirements and
deadlines, documents actions.
*taking in payments
*Miscellaneous Client Correspondence.
Supreme Awnings Corporation. Miami, Florida 01/2006-04/2007
Priate Small company that manufactures awnings and provides service and installation to South Florida
Businesses and Homeowners.
Receptionist/Customers Service/Office Assistant
*Handled day to day genetal office work including answering all incoming calls, client inquiries, filing, ect.
*Schedule all client estimates.
*Prepare all bids and estimates.
*Order materials related to each other
*Follow up with clients upon completion of the job inquire customer satisfaction.
*miscellaneous duites as requested by management.
Directv Latin America. Miami, florida 06/200*-**-****
(Divition of the DIRECTV group, a News Corporation Company)
leading world provider of digital televistion entertainment, broadband satellite and network services with
combined revenues of $12.2 billion with a subscriber based of over 15 million. DIRECTV Latin America is
responsible for $1 billion and 2M subsribers.
Huamn Resources Assistant (temporary assignment)
*Supported the Human Resources Department in verious administrative tasks which included filing,
answering phones and archiving of all personnal files.
*Arranged all miscellaneous Huamn Resources files for long term storage.
*Handled special projects as requested by management.
EDUCATION
*Miami Dade Collage (2007-present), seeking a major in psychology
*Hialeah Miami Lakes Sr High, (class of 2007)
References
Available upon request
Contact this candidate