Customer Service Sales
Resume:
DEBORAH P. WATKINS
PO Box ****
Pittsburgh, PA **230-3381
*********@***.***
____________________________________________________________________________
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SUMMARY:
I have a solid educational background in computer information systems
including a comprehensive working knowledge of a variety of software
programs. Experience in providing administrative support with strong
decision-making skills in a high pressure driven environment with the
ability to work under direct or indirect supervision. Strengths include
excellent organizational skills along with strong written and verbal
skills. Has the capability to manage several projects simultaneously and
meeting deadlines. Quick learner who takes the initiative and produces
results. Is able to work in a team environment and eager to learn new
tasks.
JOB TARGET: Computer Technology / Technical / Administrative Office
Support
EXPERIENCE
Office Management:
Organized and developed proposals for customers to their specifications
with accuracy and efficiency. My objective was to expedite the product to
the customer on or ahead of schedule to increase my company's productivity.
Organized and distributed all incoming inquiries to the proper Manager,
Regional Manager, and Sales Rep (via fax) and quoted requested prices for
quotation inquiries. Also, followed quotation inquiries up with a
prepared sales proposal and sealed inquiry bids.
Developed and updated contracts, agreements, spreadsheets, specifications,
and monthly activity reports. Entered into the system approved contracts
and agreements as well as sustained database.
Organized and managed Certificate of Liability Insurance Policies and
notified Motor Carriers of expired certificates.
Ordered and maintained office supplies. Frequently retained contact with
customers, vendors, and motor carriers.
Administrative Support:
Supported all secretarial needs and performed administrative assistant
functions for Domestic Sales, Event Planning and Customer Relations, and
Transportation Departments. Prepared travel arrangements, scheduled
meetings, maintained calendars, setup conference calls, and handled
correspondence. Transcribed materials from transcription tapes and typed
the material into its final form. Acted as a liaison and aided co-workers
with computer software problems. Assembled sales catalogs. Arranged
luncheons. In addition applied switchboard coverage.
Helped the Event Planning team with the closing stages of the 2007 SEPG
Conference. Facilitated customer service tasks for Customer Relations
team.
Organizational Coordination:
Reorganized and maintained files, photocopied, e-mailed correspondence, and
faxed documents. Opened, sorted, dated and distributed incoming mail.
Assembled correspondence for mailing. Distributed paychecks, prepared
timesheets for departmental staff, tracked sick days and maintained
vacation time schedules for departmental personnel.
Deborah Watkins
Page 2
Technical Documentation:
Obtain assessments on computer equipment throughout The Western
Pennsylvania Hospital and support the Telecommunications and Information
Department in developing spreadsheets and data entry functions.
Elementary Education:
Assisted children grades K thru 6 with their homework assignments included
phonics/reading, math/logic, art and creativity. Developed lesson plans to
help students. Instructed students in how to utilize computer software
programs as well as keyboarding. Participated in recreational activities
with children.
WORK HISTORY
Office Support - Computer Meter Reader The Western Pennsylvania Hospital
January 2010 - Present Pittsburgh, PA
Teacher Assistant Rodman Street Baptist Church After-School Program
October 2009 - January 2010 Pittsburgh, PA
Administrative Support Carnegie Mellon University
April 2008 to April 2009 Pittsburgh, PA
Administrative Support/Back-Up Receptionist Carnegie Mellon Software
Engineering Institute
January 2007 to April 2008 Pittsburgh, PA
Family Senior Caregiver Residence's Home
July 2003 to January 2007 Pittsburgh, PA
Administrative Support Alcoa, Inc.
June 2001 to June 2002 Pittsburgh, PA (Pancoast Staffing Services)
EDUCATION
Community College of Allegheny County, Pittsburgh, Pennsylvania, Computer
Technology/Web Authoring Certificate, 2000
Web Development and Programming; Advance Internet Design Concepts; Digital
Images on Web; Front Page
Community College of Allegheny County, Pittsburgh, Pennsylvania, A.S.
Computer Specialist, 2000
Dean's List Certificate
Turbo Programming C/C++; Database Management; Systems Development;
Microcomputer Networking;
Microcomputer Applications; Operating System Environments; Survey PC
Computers
Robert Morris University, Pittsburgh, Pennsylvania, Word Processing
Certificate, 1986
COMPUTER KNOWLEDGE
Typing - 63+ WPM; WordPerfect 6.0; Lotus 1-2-3; Lotus Notes; Microsoft
Word; Excel; Access; PowerPoint; Outlook; dBase IV; Internet; HTML; IBM
Main Frame; Oracle Training; Scanner; Fax Machines and Copiers
Contact this candidate