Customer Service Representative

Laurel Bates

** ***** ****** **** # ** Concord, NH 03301

******@*****.*** Mobile: 603-***-****

I am looking to apply my experience and education to a position as a Customer Service

Representative. I am an intelligent person, a lifetime learner, and possess valuable skills that will

enable me to be a successful Customer Service Representative.

+ Strong work ethic + Excellent people skills + Leadership

ability

+ Intelligent and willing to learn + Strong organizational skills + Good

communication skills

+ Ability to multi-task + Adaptive capabilities + Innovative learning

skills

+ Individual, small, medium and larger group management

+ Experience with multi-cultural groups, diverse personalities, and populations

+ Accomplished individual assessment capabilities – people, social environments

+ Positive promotion of people and situational settings – optimistic energy

encourages better outcomes

+ Thoughtful & thorough analyst of people dynamics and relationships

EXPERIENCE

______

Group Leader Concord Family YMCA

March 2010 – Present

Substitute Teacher Concord School District March

2010 – Present

TEACHER HOLLY AVENUE ELEMENTARY, ARCADIA, California

2005 – 2009

Taught Reading Intervention K–5 Managed groups of

people to accomplish the task.

Math Tutoring – Small Group 4–5 Worked with individuals

on new skills.

Summer School 2005 – 2007 1, 2, 5 Lead a group to

accomplish work in a fun way.

SUBSTITUTE TEACHER ARCADIA, LA CAÑADA, SAN GABRIEL, California -

THE HELP GROUP 2001 -2009

Worked with difficult people in a positive, encouraging manner to

•

accomplish daily work assignments.

TEACHING ASSISTANT CHILDREN’S COMMUNITY SCHOOL, VAN NUYS, California

2000 – 2001

Assisted in all aspects of 3rd and 4th grade multi-age class activities

•

Managed classroom group while multi tasking with others needing

•

individual guidance

Created a program for special needs in handwriting to practice skills

•

while having fun with it

( CONTINUED )

PARAPROFESSIONAL LA CAÑADA, CA UNIFIED SCHOOL DISTRICT

1991 – 2000

~ 5th and 6th grade Math and Science

LA CAÑADA ELEMENTARY

- Guided and assisted students with learning disabilities

- Re-taught academic lessons

- Develop creative games and manipulatives for greater learning

- Initiated a sewing club for students with learning disabilities

PARADISE CANYON ELEMENTARY ~ Teach all subjects in small group

settings K-6

- Modified Lessons and tests as needed for students who have

learning disabilities

- Created innovative games to help the learning experience

- Leveraged puppet-making for use in famous person education

STUDENT TEACHING

Holly Avenue School, Arcadia California

•

Spring 2004

EDUCATION ____

TEACHING CERTIFICATION - State of New Hampshire

2010

PACIFIC OAKS COLLEGE, PASADENA, CA 5 Westmoreland

Pl, Pasadena, California 91103

BA, Human Development May,

-

2000

Preliminary Multiple Subject Teaching Credential

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August, 2004

PASADENA CITY COLLEGE, PASADENA, CA 1570 E.

Colorado Blvd, Pasadena, California 91106

Humanities and Art

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INTERESTS

Reading (Historical Fiction and Children’s literature), Running,

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Gardening, Cooking, Sewing, Drawing, Watercolor, and Music

*** References & Transcripts Available Upon Request

***

Contact this candidate