Customer Service Manager
Resume:
Sienna FurmanSienna FurmanSienna Furman
*** **** ********** **** *******, AZ 85233 Phone: 480-***-**** E Mail:
******.******@*****.*********.******@*****.*********.******@*****.***
Objective
Seeking a position in the human services industry that leverages my passion to help others, customer service skills, and
talent for creative marketing.
Education
Bachelor of Arts in Marketing The Art Institute of Phoenix, AZ Graduated June 2007
Graduate level Psychology courses completed at University of Phoenix August 2009 to April 2010
Experience
A New Leaf Behavioral Health Paraprofessional 7/10 to Present
Modeling A New Leaf’s mission by helping families and changing lives in the east valley youth program.
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Providing care and guidance to homeless, abused, and at risk youth ages 5 12 in a therapeutic environment.
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Documenting daily progress of clients while complying with the Arizona Department of Health Services regulations.
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Apollo Group Academic Counselor 8/08 to 7/10
Provided personal assistance and exceptional customer service to 300+ online students.
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Counseled active duty and military spouses with resolving personal and academic issues.
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• Ensured retention and graduation of students in undergraduate and graduate degree programs.
Neiman Marcus Department Coordinator 7/07 to 4/08
Assisted department manager with merchandising and managing a million dollar department.
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Communicated daily with retail buyers and designer reps to coordinate services and product knowledge.
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Calculated reports for Sell offs, percent over or under plan, and working with individual sales goals.
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Barbwire Western Couture Assistant Manager 11/05 to 5/07
Managed employees and exceeded customer service expectations at every level.
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Maintained merchandising standards and back office procedures such as, shipping and receiving.
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Assisted in event planning for fashion shows and clothing styling for North Valley Magazine.
Skills
Proficient in Microsoft office, Adobe Photoshop, and administrative duties.
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Able to manage others and work in a team environment.
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Creative and innovative when meeting deadlines and business needs.
Certifications/ Awards
CPR/First Aid certified
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Apollo Group “Retention Improvement Award” Fiscal Year 2010
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The Art Institute of Phoenix Portfolio Review “Best Portfolio” winner June 2007
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