Customer Service Engineer

Elliott K. Anderson

***** *********, ******, ** *****

email: ****************@*****.*** . cell: 408-***-****

Objective

To obtain a position which challenges me mentally and allows me to utilize

problem-solving and critical thinking skills in a web production or

statistical analysis role.

Education

B.S. Business Administration, December 2005

University of Oregon, Eugene OR

GPA: 3.12

Degree Concentration: Information Systems and Operations Management

Minor: Computer Information Technology

Relevant Experience

VeriSign, Mountain View CA (June 2009 - August 2010)

Symantec, Mountain View CA (August 2010 - August 2010)

Technical Support Engineer

Provided front line and second level customer service for SSL and Code

Signing products via phone, chat, and email, assisting 50+ customers daily

Trained new employees on a variety of products and worked in conjunction

with several different teams in supporting multiple products simultaneously

Assisted in the launch of new Trust Seal product and acted as primary

technical support lead for both external customers and internal employees

Researched and tested solutions for common issues and documented findings

in knowledge base

Nike, Beaverton OR (July 2008 - October 2008)

via TEKSystems Staffing Company

Web Content Specialist

Accurately attributed thousands of products for placement on site

Assisted with data migration for company's new eCommerce site

Performed visual QA for site and reported errors quickly and accurately

VeriSign, Mountain View CA (May 2006 - April 2008)

Phishing Response Engineer

Investigated, monitored, and proactively attempted to disable fraudulent

websites

Combined diplomacy and independent decision-making in obtaining cooperation

from internet service providers, both foreign and domestic

Took initiative to improve current processes and increase efficiency in day-

to-day tasks

Quickly recognized new trends and adapted takedown procedures based on

those trends

University of Oregon, Eugene OR (April 2005 - March 2006)

Web Application Development Assistant

Created and maintained web pages and dynamic content using hand-coded HTML,

PHP, SQL, and JavaScript for all sites related to the UO College of

Business (http://lcb.uoregon.edu/)

Developed web applications to improve access to information for both

faculty and students

Created hand-written PHP scripts to automate common tasks, such as mass

mailings and user authentication

Other Experience

University of Oregon, Eugene OR (June 2005 - March 2006)

Business Technology Center Help Desk Technician

Sears, Roebuck And Co., Portland OR (June 2000 - August 2004)

Front Office Associate / In-Store Marketing Associate

Skills

Proficient in HTML, CSS, and SQL, experience hand-writing code in PHP, XML,

and JavaScript

Familiar with Salesforce.com CRM, Macromedia Dreamweaver and Microsoft

Office Suite (Word, Excel, Access, Powerpoint, Outlook)

Highly detail-oriented, learn new skills easily, excellent multi-tasking

and organization skills

Professional references available upon request

Contact this candidate