Customer Service Quality Control

sheree Portis

**** ***** ***** **** *********,ga 30253

679-***-**** ********@*****.***

Summary

Identifies opportunities for improvement, streamlining processes to increase productivity of an organization.

Collaborates with internal/external parties to exceed established goals. A performance driven achiever who facilitates

the lasting success of a corporation.

Experience

Jeff Anderson Regional Hospital Meridian, MS

Pharmacy IV Technician/Customer Service Rep 2009-Present

Interpreted prescriptions and medication orders written by medical staff. Maintained adequate inventories of all

medications and medical supplies. Prepared recommended supply lists to order pharmaceuticals. Assisted in the

provision of drug therapy through compounding infusion of medications.

Prepare I.V. mixtures and operates automated systems.

Maintain pharmacy inventory and performs clerical duties.

Maintain strong knowledge of hospital policies and government regulations.

Assist with quality improvement initiatives, inventory and ordering of pharmaceuticals.

Rush Foundation Hospital Meridian, MS

Medical Assistant 2006-2008

Performed specialized complex tasks. Prepared solutions and reagents. Assisted in product development. Installed and

repaired laboratory equipment. Performed experimental testing. Maintained quality control records. Wrote test result

analysis reports. Set up laboratory and field equipment to assist research workers. Maintained history and physical

information. Exhibited injection drawings, removal of sutures, and arranged outside testing/lab work.

Collected specimens from appropriate sources.

Prepared samples for testing and analysis.

Operated laboratory equipment common to laboratories.

Weighed, analyzed, and measured ingredients used in testing.

Provided comprehensive, progressive, and consumer oriented health care

Specializing in pediatric and geriatric patients

Dynacare/Labcorp. Meridian, MS

Drug Screen Administrator 2002-2005

Performed specialized complex tasks. Maintained quality control records. Wrote test result analysis reports. Operated

laboratory equipment common to laboratories.

Trained in microbiology, parasitological, and specimen processor

Shift leader of customer service and phlebotomy

Plated specimens for laboratory and major surrounding companies

Administered drug screens

Specimen processor

Certifications Advanced Phlebotomy, Medical Terminology

Computer Skills MS Office Suite

Education Northeast Lauderdale High School

East Central Community College

Meridian Community College

Membership Association of surgical technologist

Surgical technologist student association

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