Customer Service Sales

LAFAVION SAVANAH

***** ******** ***** #*** * Houston, Texas 77060 * 832-***-**** *

**************@*****.***

OBJECTIVE

To obtain a position in a result-orientated company that seeks an ambitious

and career conscious person, where acquired skills and education will be

utilized towards continued growth and enhancement.

PROFESSIONAL HIGHLIGHTS

9/2009 - 9/2010 JP Morgan Chase

Houston, TX

Escalation Supervisor

Received and processed difficult customer inquiries and complaints via

phone and / or email while receiving customer equipment and creating work

orders in Clientele Database. Answered customer questions and redirecting

customer's technical issues to a higher Technical Support Specialist if

needed. Provide outstanding and courteous customer support to customers

while having thorough knowledge of procedures, and duties relating to

customer issues. Collaborate with a team of CSR's to meet overall

department objectives and enhance the customer service function to exceed

all customer expectations.

08/2006 - 11/2007 Convergys

Houston, TX

Technical Support Representative

Responsibilities included answering and reporting problem areas of customer

/ client requests or inquiries concerning services, products, billing,

equipment, and claims. Assist other CSR's with the handling of non-

routine calls, which require deviation from standard screens, scripts, and

procedures. Continue maintained working knowledge of all company products,

services and promotions for Yahoo Small Business while improving customer

retention through programs and services provided to the customer. Utilized

mechanized systems to initiate and complete service orders and handle

customer requests while working in one or multiple queues. Make

recommendations according to customer's needs on features, accessories,

upgrades and rate plans.

12/2005 - 07/2006 BestBuy

Houston, TX

Customer Service Representative

Communicate courteously with customers by telephone while investigating and

solving customer's problems. Diagnosed customer PC issues and advised

service orders and scheduled service appointments when needed. Handled and

reported customer complaints or any crises by keeping accurate records of

discussions or correspondence with customers. Exercise independent

judgment and decision-making when providing customer service and sales

support to ensure closure of new business, retention and account rendered.

Developed customer service policies and standards for the sales department

and met with managers to discuss possible improvements to customer services

provided.

EDUCATION

Nimitz High School

Houston, TX

Graduate - 2005

Houston Community College

Houston, TX

Microsoft Office, Excel, Access, Outlook, PowerPoint

SKILLS

o Proficient in Microsoft Office Suites, Internet Explorer, & type 35 wpm.

o Strong attention to detail accurately input data with follow up skills

and initiative to complete required work in a timely manner, working in

a fast paced environment.

o Superior organizational, time management and problem solving skills.

o Strong phone and communications skills.

o Recognized for high ethical standards in all work performed.

o Reputation as a dependable and accountable employee.

o Self starter with a high degree of initiative and strong analytical

skills with attention to detail.

Contact this candidate