Engineer Software
Resume:
Richard R. Henderson **** Flossmoor Road
Flossmoor, IL 60422
*************@*****.***
My objective is to find an Information Technology position that will allow me to help a progressive organization meet and exceed its growing and
constant technology challenges.
Employment History
REDBOX, Oakbrook Terrace, IL 09/10 to
current, 630-***-****
Provided Level 1 technical support in a front line role as calls and e-mails are received from
Redbox machines, especially as related to troubleshooting the Redbox. Experienced with
problem solving and documentation of steps taken. Provided administrative and technical
support to field staff (support on troubleshooting and documentation.
Geek Squad (CIA), Best Buy, Clarksville TN, 03/09 to 03/10, 931-***-****
Troubleshoot equipment, repaired products to a refurbished state and solved technical
problems. Provided helpdesk/desktop support to customers via remote and data communication
lines. Supported networking throughout the store and house-call support.
Support Systems Specialist, U.S Army, FT.
Campbell KY, 10/03 to12/07
Established network communication in a Brigade wide area. Install upgrades and configured
PC and network printing, wireless and security, software and files services. Provided
helpdesk/desktop support along with PC Networking for users alongside with the Military.
Technical Skills
Extensive experience with Microsoft products and Operating Systems such as Microsoft Office
Suite and Windows 98, NT, XP, Vista, Win 7, Mac, Linux, Unix and Solaris. Provide advanced
problem solving skills for software/hardware problems with assistance of external sources for
the LAN/WAN environment. Advanced third-level troubleshooting skills.
Over seven years of supervised experience in the ability to develop a project plan for
implementing new installations or upgrades. Knowledge of state-of-the-art data and network
technology and the ability to incorporate new concepts into the planning and implementing new
installations or upgrades.
Assisted in the creation and refinement of business and IT networking. Work with various organizations
to ensure network communication and software/hardware standards are maintained. Managed
rights/permissions that were assigned to Users and Groups.
Over seven years experience of programming routers, hubs and switches, and performing
troubleshooting tasks for connectivity, speed, and packet loss issues.
Advanced helpdesk/desktop support experience by correcting all clients’ issues via remote desktop.
Completed important projects to show professionalism. Strong oral and written communication skills.
Written Network & Telecom skills.
Knowledge and experience using Routed Protocols: TCP/IP, IPX/SPX, and AppleTalk; and Routing
Protocols: RIP, IGRP, EIGRP, and OSPF.
Advanced knowledge of the capabilities and limitations of IT hardware and software in order to analyze
user requirements. Establish network users, user environments, directories, and security for networks
being installed at client sites.
Education 04/08 to 04/10 Miller-Motte Technical College Clarksville, TN
Graduated with AAS in Network
Administration. Classes included A+
Hardware and Software, Advanced
Information Systems, Managing,
Troubleshooting, Installing and Programming
Networks and Operating Systems.
08/01 to 05/03 Homewood-Flossmoor CHS Flossmoor, IL
Completed courses of General Studies, IT
Systems and Electronics Engineer in
semesters 1-4.
.
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