Electrical Engineer Customer Service
Resume:
*** ***** ****** . ***** **********, VT *****
Phone 802-***-**** . E-mail **********@***********.***
John Waldron
Professional Profile
Experienced electrical engineer with 26 years in
manufacturing and development, 14 of those in management
Expertise in effective team leadership to high quality
performance standards
Excellent listener and skilled communicator with strong
analytical, project management, leadership, quality
assurance and customer service skills.
Proven track record in cost containment and budget
management processes
Proficient programmer with expertise in database
administration (SAS, Paradox and SQL); ATE programming
(Teradyne); collaborative computing (Lotus Notes) and both
Microsoft and Lotus office suites
Experienced with software test automation in the financial
services industry where accuracy and quality are paramount
Accomplishments
Managed annual budgets exceeding $5 million with typical
cost reduction of 10% per year over 12 years
Insured manufacturing capacity, yield and outgoing quality
met or exceeded objectives and product designs conformed to
performance standards
Developed and utilized multi-variant relational database to
diagnose yield detractors for state of the art
semiconductor manufacturing and development facility
Hired, trained, supervised and evaluated teams of mfg
operators, electrical and failure analysis technicians,
software test professionals/analysts and electrical
engineers including multi-national joint development
projects. Managed 50-100 internal and external
relationships at any given time.
John Waldron 326 Spear St., So. Burlington, VT
Work experience
Sep 2008 - Feb 2010
iSystems, LLC Colchester, VT
Quality Assurance Manager
Responsible for functional, regression, load and
performance testing for Payroll/Tax processing software
sold nationwide to banks and other financial service
bureaus
Oct 2003 - Dec 2007
Calbat, Inc., Arrendtsville, PA
Truck Driver
Responsible for overnight parts delivery servicing John
Deere construction, farm and lawn/garden dealers throughout
Vermont and New Hampshire where timeliness and customer
satisfaction are top priorities of the organization.
May 1978- Aug 2002 IBM Microelectronics Essex Jct, VT
Electrical Engineer/Engineering Manager
Engineering responsibility for manufacturing final test
including assuring test capacity to meet production
schedules, analysis of yield detractors and assurance of
outgoing product quality vs state of the art performance
specs.
Management responsibilities included manufacturing process
defect characterization dept with ownership of overall
process quality/yield and design verification test dept as
part of new product development to insure product designs
met industry standard and corporate specific performance
and functionality objectives.
Education
May 1978 University of
Pittsburgh, Pittsburgh PA
BS Electrical Engineering
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