Business Analyst - Project Manager

JOHN R. EBERT

Denver, Colorado ? 720-***-**** ? **********@***.*** ?

http://www.linkedin.com/in/jrebert

Business Analyst - Project Manager

A High Potential Business Analyst with extensive successes in business

analysis with an exemplary record of identifying customer, industry and

stakeholder needs. Documenting system and software functional and

nonfunctional requirements, use cases, process sequence and cross-

functional process flows Charts. Improved software processes and

requirements to improve software applications leading to product

development and purchase. Qwest Communications.

Accomplishments Acknowledged for exceeding common requirement documenting

practices by collaborating with customers, product managers and software

teams to clarify desired application functionality. Coordination with

software development team to ensure understanding implementation of

software requirements, business cases, and process flows. Project Managed

software teams and implemented requirements management plan.

Business Analysis: Over 7 years of BA experience: Assigned to project

manage a software team facing termination, due to $17 million expenses and

no product completion. Conducted application requirements and process

clarification. Requirements written and application coded. Project

application created and implemented. Team was not terminated.

Received company award. Agile and all software development lifecycles.

Software tester assistance, UAT, test case.

Project Management: Coached, led, facilitated, and project management over

84 Project Performance Improvement (PI) teams improving their business

process, applications and building new products.

Areas of Expertise/COre Competencies

? Process Examination and Improvement ? Functional Requirements ? Business

Cases

? Industry Best Practice Research ? Lean Six Sigma ? Data Analysis ?

Project Coordination

? Process Diagrams and Documentation ? Waterfall and Agile usage ? User

Acceptance Testing Support

?Project Coordination ? Requirement Mgmt. Plan ? Risk Assessment

?Wireframe Flowcharts ? Administration & Operations ? CMMI ? ISO ? Lean Six

Sigma Black Belt

professional experience

Baileys moving and storage/Logistics Services. Denver, Co

Nov 2014 - Dec 2014

Quality Control Specialist

Authored 3 Quality Control Audit programs and Preventative Action and

Corrective Action Plan Programs. Performed extensive audits of appliance

delivery and installation teams. Advised Process Improvement

recommendations to leadership to reduce extensive claims payments for

damages to appliances and customer houses. Company Six Sigma Black Belt.

Company will eliminate $125,000.00 damage claims per year.

CONTRACT POSITIONS, Denver, Colorado

2012 - 2013

Examined 58 Financially Suspicious activity processes, an EEO program

process needs and Aviation Dispatch software tasks. Wrote extensive

application requirements, process flows and use case for the companies to

examine and improve applications and business processes.

ConsultNet - Western Union: - Business Process Analysis/Project Manager

3 month contract: 2013

Key Accomplishments:

. Project managed process meetings to gather and document requirements

and process flows of 57-company financial divisions around the global,

for a Senior VP to standardize all the company financial processes.

Specified a single financial process for all company locations for

financial gains due to no existing errors.

KForce - RTD: - Business Analyst

38 days contract: 2013

Key Accomplishments:

. Led five Division Director leadership meetings to gather process input

needs into new EEO software application. Led processes enhancement and

standardize division meetings for EEO application usage. Wrote

requirements, application and process implemented for Federal/State

regulations compliance. Improved education database

TEKSystems - Hewlett Packard: - Senior Business Analyst

3 month contract: 2012 - 2013

Key Accomplishments:

. Coordinated with customer headquarters to gather software application

needs of aviation dispatchers and wrote requirement documents.

Uniquely simultaneously, rapidly wrote software requirements and

process flows of 2 Agile Software Releases, all requirements accepted.

All requirements in Agile User Stories.

JEPPESEN-SANDERSON

Systems Engineer / Corporate Quality Specialist

2004-2012

Wrote software functional and non-functional requirement documents, flow

charts and Agile Uses Case to create new and enhancements to existing

applications. Recruited, promoted to Level 4 Quality Specialist, conducted

14 quality audits, improvements for business, product development, customer

support, and software development. Implemented Six Sigma, quality control,

and process improvement. Lead Specialist of Process improvement Capability

Studies.

Key Accomplishments:

. Conducted functional and non-functional requirements elicitation

meetings to create Requirements documents in over 25 major software

releases to improve applications, reduce errors and add new

functionality. Coordination with Developers and testers for

requirements implementation.

. Promoted Level-4 Senior Quality Specialists. Wrote Quality Assurance

Plan, Preventive & Corrective Action Plan and quality investigation

request form. Developed CMMI quality maturity model to assess all

company product processes. Implemented Lean Six Sigma, ISO, CMMI,

audits and Root Cause Analysis.

. Facilitated two 70 staff members meeting to perform root cause

analysis on issues hindering project success, to overcome a 4 year $24

million dollar waste and no product production. Extensive improvement

in product development processes, data and requirements gathering, new

products led to increase sales and revenue.

. Facilitated and Project Managed a software team that spent $17 million

expenses in 2 years and produced no product. Conducted requirement

gathering, process clarification and software SDLC process

improvement. Re-wrote requirements. Software developers then created

application. Application accepted; implemented. Team not terminated.

Received Award. Software tester user acceptance testing (UAT) and test

case.

BASS-TRIGON; AMERICAN INNOVATION

Technical Support Specialist

2004

Provided software technical support to customers; analyzed technical

application problems that occurred using a pipeline risk and corrosion

assessment application that assesses and reduce pipeline ruptures.

Key Accomplishments:

. Checked and analyzed customer complaints and submitted over 14

software defect issues to project, program managers and software

engineers for improvement. Recommendations implemented, customer

satisfaction.

. Led meetings with GIS analysts, software developers and testers,

petroleum engineers, and data analysts to resolve application software

defects conveyed by customers on oil pipeline monitoring accuracy and

corrosion data analysis interpretation, which prevented pending

customer loss. Re-wrote requirements.

QWEST COMMUMICATIONS. Lead IT Analyst

2000 - 2003

Collaborated with multiple business and IT partners on technical software

issues involving business applications by performing extensive analytical

assessment of existing requirements, re-defining business requirements, and

writing software change requests to implement enhancements and resolve

defects.

Key Accomplishments:

. Engaged in Rapid Application Development (RAD) software development

life cycle, from the beginning to end, to ensure change request

implementation; resolving functional and non-functional requirement

issues, remaining aligned with corporate strategies, CMMI guidelines,

and software industry best practices.

. Led meetings with 3 newly purchased divisions to document

problems/opportunities, business processes and business constraints,

to submit for company's Goal. Wrote requirements, process flows, use

cases.

. Authored and performed quality control of wholesale systems email

notifications, management acceptance. New Divisions highly compliant

with Qwest Goals, sales, customer satisfaction and industry

regulations.

PREVIOUS EMPLOYMENT POSITIONS INCLUDE:

? Consultant - Romac International, ? Data Analyst - United Healthcare, ?

Business Process Consultant - Golden Corral, ? Sr. Quality Management

Consultant - St Mary-Corwin Medical Center, ? Quality Management

Specialist - Rose Medical Center, ? Admin/Quality - HCA Bethesda

Psychealth, ? Commercial Pilot/Instructor, ? Operations

Management/Emergency Actions Officer - U.S. Air Force.

EducatioN

. MHS -Master of Healthcare Systems (-MBA), University of Denver, CO

. BS- Bachelor of Science, Arizona State University, Tempe, AZ

. Certificate in Managed Care, University of Denver, CO

CERTIFICATIONS AND TRAINING

. Lean Six Sigma Black Belt, Acuity Institute, Denver, CO

. Kaizen - Quality Green Belt (PDCA) Executive Training Corporation,

Denver, CO

. Quality Management/Process Improvement, Executive Training

Corporation, Denver, CO

. Facilitation/Facilitator Training, Zenger Miller Corporation, Denver,

CO

. FAA Commercial Pilot/Cert Flight Instructor-CFI, CFII, MEI, Tennessee,

FL

. Requirements and UML Training, INCOSE & Armstrong Process Group,

Jeppesen, Denver, CO

. Rational Tool Suite, (RequisitePro, ClearCase, ClearQuest) Jeppesen.

Denver, CO

. JAMA Tool Suite, (Contour, JIRA, Perforce, Halyard), Rally and

SharePoint. Denver, CO

. Operations Management Officer, Emergency Actions Officer, USAF

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