Customer Service Care

GEOFFREY B. NEWMAN

*******@*****.***

**** * ******, **, **********, DC 20001 HOME 202-***-**** CELL 202-***-****

TH

OBJECTIVE:

Committed to professionalism; highly organized, work under strict deadline schedules with attention to

detail with strong emphasis on customer service .

WORK EXPERIENCE:

Pitney Bowes Government Solutions July 2003 – April 2009

Contracted through the Department of Justice

An 80+year history of letting customers focus on growing their businesses while our team supports their operations.

Customer Service Associate/ Driver

• Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude at all

Times.

• Demonstrate flexibility in satisfying customer demands in a high volume, production environment.

• Maintain all logs and reporting documentation as required.

• Participate in cross training or responsibilities.

• Understand and adhere to all safety procedures

• Effectively communicate both verbally and written, with clients and company personnel.

• Perform any and all duties as assigned by management in a law office environment.

• Follow established procedures for sending, receiving, and organizing client packages and sorting and

distributing US mail.

• Responsible for digital imaging, binding, copying, scanning, and faxing client documents.

• Oversee all small, large, black & white or color document production jobs as specified by client.

• Work directly with attorneys and secretaries to understand their needs to ensure satisfaction with

minimum supervision.

• Deliver small packages and mail to various sites and courts within the city.

Enterprise Rental Company Aug. 1999 – Jan. 2004

Enterprise ranked by BusinessWeek Magazine as one of the best places to launch a career.

Customer Service Associate/Driver

• Assisted customers in their car rental purchase decision by answering inquiries.

• Transported cars to dealerships for servicing and to and from other Enterprise locations.

• Picked up and dropped off customers as needed.

• Ensured cleanliness of vehicles before next customer usage.

United Postal Service May 1999 – Jul. 1999

Package Handler

• Responsible for continual lifting, lowering, and sliding packages that weighed up to 70 lbs.

SKILLS:

Proficient in Microsoft Word & Excel

Able to handle multiple tasks while being self sufficient

EDUCATION:

Completed GED program May 1998

GEOFFREY B. NEWMAN

*******@*****.***

1625 5 STREET, NW, WASHINGTON, DC 20001 HOME 202-***-**** CELL 202-***-****

TH

REFERENCES AVAILABLE UPON REQUEST

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