Customer Service Engineer

Daniel Valiente

** * **** ** *******, FL *****-**83

305-***-**** ************@*****.***

COMPUTER QUALIFICATIONS

Operating Systems

DOS, Linux, Windows 2000, Windows Vista, Windows XP

Software Applications

Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, Photoshop

Hardware

Assembly, Diagnostics, External Drives, Install Peripheral Devices, Troubleshooting, Upgrade

Networking

Cabling (Twisted Pairs), LAN Configuration, Task Manager, Troubleshooting

EMPLOYMENT EXPERIENCE

Global personals

Miami Beach, FL 2008 - 2010

Call Center (customer service)

Answer Phone Calls and assisted customers with website related issues about 30-50 phone calls

a day.

Replied to emails from customers also with site related issues ranging from 50-100 emails a day.

Fraud Agent

Responsible for website activities such as picture approval, personal profile approval,

making sure customer are following all terms and conditions to the website(s). Refunding any

credit card funds to stolen credit cards.

Home Depot

Miami, FL 2007 - 2007

Receiving Associate

Receiving freight, updating store inventory, sending out any needed items from our store

to another, stage items, keep department clean. Use all available equipment such as Rf scanner,

manual and electric pallet jack, reach truck, cherry picker, stand and sit down forklift.

U.P.S

Miami, FL 2004 - 2007

Package Handler

Unloaded-Loaded trailers 1000+ packages a night.

Scanned every package for customers to verify online where their packages are going.

Handled Hazmat materials. Repackaging any open boxes.

Supervisor

Supervised 4-20 employees at a time, trained new hired employees, paperwork on departing

trucks with time/date, how many packages and hazmat materials, responsible for clock in/out

employees, faxed documents to appropriate personal at local airport on details of departed

trailers.

Skills

* Exceptional listener and communicator who effectively conveys information verbally and in

writing.

* Computer-literate performer with extensive software proficiency covering wide variety of

applications.

* Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes,

and coaches employees to meet high performance standards.

* Resourceful team player who excels at building trusting relationships with customers and

colleagues.

* Dependable, responsible contributor with committed to excellence and success.

EDUCATION

Southeastern academy Miami,fl

High School Diploma

Florida Career College Hialeah, FL 2008 - 2010

Computer Network Engineer

Associate Degree

LANGUAGES

English, Spanish

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