Manager Customer Service
Resume:
Kelly K. Lui
**** ******** ****** 323-***-****
Los Angeles, CA 90031
*********@*****.***
EDUCATION
Loyola Marymount University, Los Angeles
Masters of Business Administration
August 2010
Dual Emphasis in Management and Finance
California State University, Los Angeles
Bachelor of Science in Business Administration
August 2002
Emphasis in Marketing Management
Pasadena City College, Pasadena
Associate of Science / Associate of Arts
August 2000
Emphasis in Business Administration
EMPLOYMENT
LAACO, Ltd. - Los Angeles, CA
HR Generalist November 2006-March
2010
o Worked with the Vice President of Human Resources to
organize, direct, and manage the operations of the Human
Resource Department for LAACO, Ltd., The Los Angeles Athletic
Club, and the California Yacht Club
o Managed employment/staffing, non-discriminatory employment
policy, administration of preventative labor relations
programs, employee benefit programs, wage and salary
administration, training, safety, employee relations and
personnel records
o Administered benefit programs by providing assistance to the
employees to explain the various employee benefits enrolling
them, terminating them, and reinstatement
o Trained and supervised the HR Clerk and other employees
o Maintained records of over 400 employees in all four
companies
o Maintained accurate records for the insured retirement plan
administration
o Processed and approved vacation, sick pay, and leave of
absence requests
o Protected the company's interest in unemployment by
processing and maintaining records of all unemployment
claims.
o Proficient with Microsoft, KRONOS and ADP time keeping and
payroll systems
o Worked with upper management to ensure employee compliance
with company policies
o Experienced with workers compensation
o Processed all EDD matters and garnishments
Stryden Staffing - Los Angeles, CA
Senior Human Resources Consultant Manager May 2006-
October 2006
o Generated sales of up to $400,000 per month
o Fostered relationships with several clients all over the U.S.
o Managed 90 employees in the fields of customer service,
agents, drivers, data entry and office staff
o Recruited and screened applicants
o Trained and supervised internal staff
Creative Ideas - Los Angeles, CA
Senior Account Manager June 2005-May 2006
o Managed over 200 client accounts locally and internationally
o Prepared and attended trade shows
o Arranged international shipping of import/export goods
See-Sun Specialising - San Gabriel, CA
Sales Manager July 2004-
June 2005
o Took charge of over 500 sales accounts
o Prepared annual catalogs
o Attended and set-up quarterly company trade shows
o Priced orders and worked with Chinese manufacturers on design
and production
MG Tech - Arcadia, CA
Salesperson May 2004-June 2004
o Helped establish a foreign Chinese brand of home
entertainment systems
o Presented high - low end systems to customers
BUSINESS ASSOCIATIONS
o MBA Student Association - Vice President of Alumni Relations
o LMU MBA Toastmasters - Vice President of Education & Founder
o LMU MBA Toastmasters - Interim Web Developer & Designer
ACCOMPLISHMENTS
o First place winner of the 2010 Donald & Joyce Nores Digital
Printing Systems New Idea and Elevator Presentation Award
o Winner of LMU's 2010 Best New Venture Business Plan
o Named one of LMU's 2010 Student Entrepreneurial Heroes
o Participant and competitor in the 2010 Stuart Clark Venture
Challenge in Winnipeg, Manitoba
o Successfully completed a two-week course in Europe, where I
met with members of the European Commission, European
Parliament and European Central Bank
o Held discussions with professionals at well-known German
corporations including Bayer, Deutsche Telekom, Metro Cash &
Carry and Deutsche Bank, about the European business
environment and its challenges and opportunities
o Successfully formed and chartered LMU MBA Toastmasters
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