Customer Service Help Desk

Sharbel Pio

**** ***** **, ***** ***? Gastonia, NC 28054?*******@*****.*** ? 704-671-

8998

SKILL SUMMARY:

Creative PC technician whom seeks a better way to solve PC issues. Passion

for success. Passion for technology. Excellent communicator. Superior

problem solver. Customization. Provides support for other members in a team

environment. Requires little supervision.

ACCOMPLISHMENTS:

. Outstanding Graduate Plaque in Web Technologies from Gaston College

. Highest Honor Graduate 2010 at Gaston College

. Overall 3.95 average

SKILLS: PC HELP DESK-TECHNICIAN

. Handle mail and correspondence

. Hardware/Software Support (A+ certification prep course)

. Building of 2 computers as a part of the course

. Ability to install hardware expansions cards and various software

. Ability to do entry level troubleshooting on PCs

. Competent answering Windows OS and general PC questions

. Competent in recommending personal computer solutions

. Course Work with:

o Building of 2 PCs

o Study of internal PC components

o Clean installation of OSs

o Setting up of dual boot of PCs

o Study of PC troubleshooting techniques

o MS Word

o MS Excel

o MS Access

. Internship which included the following:

o Used SharePoint for CMS to update web site

o Assisted with setting up of new computers brought into office

o Installed software into new computers in the office

o Used XHTML to make various web pages meet managements requests

o Optimize key wording to drive traffic to their web site

o Install web brochure on the home page of web site

ONLINE PORTFOLIO

www.sammieswebdesigns.com :my portfolio website creation.

PROFESSIONAL EXPERIENCE

Best Buy (part-time), Gastonia, NC

2009-2010

Computer Specialist

Assisted Customers with computer solutions to their various problems.

Recommended various products to enhance their home network experience.

Advised customers on what peripherals would enhance computing experience.

Completed required certifications within 3 weeks of hire date.

. Provided exceptional help desk type customer service.

. Answered Technical questions on various computer components

. Provided help desk solutions to various computer related problems,

including memory and printers

. Supplied customers with computer solutions to various problems.

. Answered tier 1 help desk type of questions.

. Answered various questions on how to accomplish tasks with different

Windows OS.

. Knowledge of today's technology.

. Answer and advise on technology questions.

. Advise on what types of computer hardware-software to install.

Freelance Website Design Programming Gastonia, NC

2010-present

Web Designer-Developer

Developed web sites for local Businesses and nonprofit groups. Involved

development from customer descriptions who did not have a previous website.

Some of the these sites are published on my portfolio web site. Function as

a full server website developer. Able to meet customer requirements for the

website. Websites included:

. CSS navigation bar with Javascript.

. CSS template.

. ASP.NET (featured on my portfolio website)

. ASP.NET master and content pages(featured on my portfolio website)

. ASP.NET with VB

. HTML.

. XHTML.

. Website that includes photo slide show.

. Dreamweaver.

. Flash animations.

. Ability to use VWD with ASP.NET 3.5.

Good visualization of what client desires in a website.control negative

impact upon workflow until repair tech could come.

EDUCATION

Gaston College May 2010

AA Web Technologies

ORGANIZATIONS

Carolina IT Professionals Group

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