Customer Service Manager

Terri Pedersen

***** *. ****** *****

Aurora, CO 80016

909-***-****

Email: *******@*****.***

Objective: To obtain a position that will allow me to utilize my

seven years of Human Resource experience, education and strong

interpersonal skills to make a positive impact and continue to

grow.

Experience: 07/07-9/09 Starbucks Coffee Co San Bernardino, CA

Store Manager

. Maintain the overall business of the store

. Manage recruitment and hiring process of non-exempt

employees

. Interpret and assist employees with benefit programs and LOA

policies

. Train, develop, and evaluate employees within my store

. Create employee work schedules and manage payroll and

expenses

. Create and administer store programs that motivate employees

to provide excellent customer service and achieve perfect

attendance

. Perform employee investigations and counselings

. Participate in numerous community events

. Ensure employee productivity and morale by maintaining

effective communication within the store and with the

Corporate Office.

02/02-07/07 The Mentor Network Rancho Cucamonga, CA.

HR Recruiter/ Human Resource Coordinator

. Managed the employment process for both exempt and non-exempt

employees, including recruitment, application process,

interview process, and new hire paperwork

. Responsible for managing staffing agencies and the temporary

staff budget, and processed invoices for those agencies

. Responsible for placing ads on websites and in newspapers.

Attended college fairs, and job fairs across California

. Responsible for maintaining advertising log/budget/processing

advertising invoices.

. Monitored unemployment claims, and attended appeals when

necessary

. Conducted interviews and prescreening

. Managed background checks and physicals for all temporary

employees and submitted invoices for billing

. Designated FMLA/CFRA/PDL and military leaves, tracking time

off and ensuring benefits premiums stayed current during

employee's time off.

. Participated in compliance investigations.

. Responsible for assisting employees with benefit

needs/concerns

. Conducted Sexual Harassment Trainings

08/02-07/03 San Pasqual Academy Escondido, CA

Facility Manager

. Responsible for overall physical grounds

. Responsible for conducting all internal audits/licensing

regulations

. Directed supervisor for all maintenance/housekeeping staff

. Responsible for maintaining and distributing donations

04/99-08/02 New Alternatives, Inc.

CostaMesa, CA

Medical Coordinator/Administrative Assistant

. Responsible for maintaining client medical files

. Responsible for maintaining employee personnel files

. Assisted with payroll

. Responsible for distribution of medication

. Responsible for School Lunch Program

. Responsible for Facility Purchases

. Maintained and implemented Individual Service Plans

. Monitored Family visits/assisted with integration plans

02/99-02/00 Olive Crest Treatment Ctr. Santa

Ana, CA

Residential Assistant

. Responsible for supervision of at-risk youth

. Responsible for implementing individual service plans

. Responsible for implementing program guidelines

Education 2004-2005 University Phoenix Ontario, CA

. M.B.A., Masters Business Administration

Human Resource Management

1993-1997 Wayne State College Wayne, NE

. B.A., Criminal Justice

. Minor; Corrections

Skills

HRIS System (Oracle), Microsoft programs including: Word,

Excel,

Powerpoint, Office Machines, Internet, Outlook

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