Project Manager Customer Service

Elaine Hom-Schumacher

**** *** ******* *****, #**** / Houston, TX 77054

Mobile: 619-***-**** / Email: ***.******@*****.***

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CAREER OBJECTIVE:

A challenging position in a productive environment with opportunities for

advancement based on initiative, experience and positive results.

HIGHLIGHTS OF QUALIFICATIONS:

- Over a decade of heavy administrative and project support role to mid

-senior executives in diverse industries.

- Possess strong work ethic and ability to successfully manage multiple

projects simultaneously.

- Achievement-oriented in surpassing prior accomplishments.

- Proven record of dependability with increased responsibility.

- Proven commitment to growth to maximize job satisfaction.

RELEVANT CAREER HISTORY:

Mattress Firm Inc, (Corporate), Houston, TX

Construction Project Coordinator (October 1995 - Present)

Ensured successful completion of construction projects through coordination

with general contractors and vendors.

Initiated start up/closure of utilities, purchased/shipment of owner-

supplied fixtures, and tracked project close-out.

Updated and distributed weekly real estate/construction status report to

Corp and field personnel.

Store development, problem resolution and assisted in completion of

special projects as assigned.

Facilitate execution and notarization of real estate documents.

( ACHIEVEMENTS: Collected over $12M (to-date) in Tenant Improvement

Allowance; Improved internal customer service

support (600 stores nationwide) as Facilities & Maintenance Manager.

Assisted in the successful opening 300+ retail locations in a 5-year

period.

Petco Animal Supplies, Inc. (Corporate), San Diego, CA

Assistant Lease Administrator (Feb 2002-May 2004)

Coordinated Lease action process following execution leading to generating

Lease Commencement Agreements and ensuring all new rent starts are billed

and paid in compliance with Leases.

Significant entry of lease information, rent changes, and lease renewal

terms.

Facilitate, track and submit requests for Tenant Improvement

reimbursements.

Processed Estoppels/SNDAs ensuring all terms and conditions are in

compliance with Leases.

Interfaced daily with various departments (i.e., Property Mgmt,

Construction, Finance) including 700 field stores.

Rent captures - meeting co-tenancy requirements, possession penalties, etc.

Significant entry of new store information, rent changes, and lease renewal

terms.

Notarization of various legal documents for other internal departments.

( ACHIEVEMENTS: Improved existing procedures of data entry for lease

abstracts and lease management database; Created tracking system for Tenant

Improvement Allowance resulting in recovery of over $10M in Landlord

reimbursements.

Developers Diversified Realty (REIT), West Coast Ops, San Diego, CA

Administrative Assistant (February 2001-January 2002)

Assisted Senior Regional Operations Manager in providing field support to

PMs overseeing a portfolio 64 properties.

Interfaced daily with corporate headquarters updating service contracts,

Tenant chargebacks, processing utility

statements and performing other special projects as requested under time

critical deadlines.

Created/maintained lease files; updated and prepared monthly budget and

management reports, tracked PO approvals.

Hom-Schumacher Resume,

Page 2 of 2:

Ladeki Restaurant Group - La Jolla, CA

Project Coordinator (February 2000 - January 2001)

Assisted Director of Construction in the successful opening of new upscale

casual dining restaurants (CA, AZ, Las Vegas).

Initiated applications for utilities, building permits, business and

alcohol licenses.

Submitted/monitored applications for Tenant Improvement reimbursements.

Interfaced heavily with internal/external support staff, local governmental

agencies, vendors & architects.

( ACHIEVEMENTS: Utilized and mastered an unfamiliar software program in

creating Critical Paths to efficiently track

ongoing progress resulting in successful, timely openings of seven (7)

restaurants in 12 months under a 2-person team.

DDR OliverMcMillan LP, San Diego CA

Leasing Associate (August 1999 - March 2000)

Assisted Vice President of Leasing in the completion of retail and

restaurant lease negotiations.

Updated monthly leasing reports, generated new leads, maintained

client/broker database.

Compiled demographic information, researched market conditions according to

Tenant's site selection criteria.

Meyer C. Weiner Company, Developer, San Diego, CA

Leasing Associate/Administrator (September 1996 - August 1999)

Negotiated and prepared retail/medical/office leases, renewals, and

amendments.

Provided support to property management, operations, development, and A/P.

Supervised and coordinated Tenant Improvement construction from plan review

stage to completion.

( ACHIEVEMENTS: Increased lease-up of Class C buildings to Class A status

from a low 65% vacancy rate to an occupancy rate

of 96%. Performedbeyond job expectations by adapting to ownership

challenges and improved and maintained tenant

relations as a "tenant liaison". Implemented new ideas to improve

existing policy and operational procedures.

TECHNICAL PROFICIENCIES (not limited to):

Access, Word, Excel, Windows XP, Outlook, Lotus, Project Manager, Siteseer.

EDUCATION:

Cuyamaca College, El Cajon, CA 1997-1999

Laney College, Oakland, CA 1984-1986

California State University, Hayward, CA 1982-1983

CREDENTIAL(S) / LICENSE(S):

California Real Estate License (expired 10/04)

Certified Texas Notary Public (expires 10/2012; will reapply for CA)

LANGUAGE(S):

Fluent in Chinese (Cantonese dialect)

PERSONAL INTERESTS:

Health/Fitness, fine arts, learning.

MISSION STATEMENT:

"Accept, Adapt, Accelerate"

REFERENCES FURNISHED UPON REQUEST

Contact this candidate