Project Manager Customer Service

Darlene Jules

*** ******* ****** . ********, *** Jersey 08873

732-***-****(Residence) . 908-***-**** (Cellular)

(E-mail)

Summary of Qualifications.-

PMI Certified business management professional with seven-plus years of

significant, diversified experience in the organization, execution, and

coordination of projects and functions supporting and enhancing operations

within both public and private organizations. Core competencies include:

Project coordination Business Communication

Public Relationship

Organizational Development Records/Database Management

Meeting/Event

Planning

Procurement Planning General accounting

Payroll

Administration

Administrative Services Staff Training/Supervision

An innovative, effective team leader and communicator with the capacity to

meld creative and business vision, streamline procedures for efficiency

gains, and coordinate internal functions in administering operations and

successfully completing projects. Bilingual with fluency in both English

and French.

Professional Proficiencies.-

Project Expeditor/Administrative Officer.-

Experienced in supporting the coordination of projects and administrative

operations, applying effective planning, facilitation, training and

leadership skills to a broad array of initiatives within public and

private work environments.

. Negotiating with superiors to secure resource requirements, and ensuring

compliance with established performance, quality, regulatory, and related

standards...

. Analyzing requirements, researching and/or securing information from

internal and external sources to assure effective coordination and timely

completion of critical phases of projects including the implementation of

international trade agreements benefiting members of the Caribbean

Community (CARICOM

. Managing business information, controlling and integrating office

services and technologies employed in the processing, maintenance, and

reporting of critical organizational information...

. Supporting sales, marketing, and promotional efforts in preparing and

assembling media kits for public relations activities

. Participating in meetings and presentations to convey information, secure

feedback, and build consensus for project execution and the

implementation of new procedures...

. Supporting Human Resources Department during recruiting process in

performing job evaluation & interviewing, delegating tasks to new

recruits and establishing/assessing a compensation support system.

. Conducting training initiatives, assuring staff development in

diversified technical and non-technical subject areas...

. Preparing and/or maintaining reports, analyses, projections,

presentations, and correspondence, utilizing PC literacy and knowledge of

commercial software applications including MS Word, Excel &PowerPoint and

also Access & MS Project in their development, completion, and

distribution...

. Providing accounting support in reconciling various expenditure reports

to source documents, planning and reviewing procurement documents and

invoices for accuracy, preparing routine entries and posting financial

transactions

Darlene Jules Page 2

Business Communications/Relationship Management.-

Diversified experience in providing effective representation to employer

through communication of information and cultivation of productive

relationships with associates and clientele.

. Communicate and cooperate with a diverse base of co-workers, associates,

and clientele including representatives of foreign governments &

international organizations, media entities, and the general public,

ascertaining requirements, compiling and disseminating information for

various purposes...

. Project a positive, professional image of self and organization

represented...

. Research and respond to inquiries of diversified associates,

organizations, and clientele...

. Contribute to the development and dissemination of mission statements,

position papers, and other informational literature...

. Provide language translation and interpretive services, employing fluency

in French and English...

. Maintained consistently superior levels of service, promoting goodwill

and contributing to the advantage and development of organizations...

Experience.-

Corporate Experience:

BCS-Caribbean Community (CARICOM)

Project Staff Assistant (09/02 to 04/07)

Haiti-Evans Corporation

Administrative Assistant (05/02 to 08/02)

TELE-HAITI

Customer Service Representative (04/01 to 05/02)

MIRABELLE

Network Marketing Company, S.A.

Secretary (09/00 to 04/01)

Education & PROFESSIONAL DEVELOPMENT.-

Quisqueya University

Associate's Degree, Business Administration, July 2006

Competences 2000

Vocational Training Center

Secretarial Studies, June 2000

Project Management Institute (PMI)

Certified Associate Project Manager, April 2010

HEC Montr al

Seminars and Trainings in:

- Budget Management, November 2006

- Performance Management, December 2005

- Human Resources Management, October 2005

Contact this candidate