Customer Service Sales

Fiorella Franco

***** ** ***** ** **** #* ( Miami, FL 33186 ( Cell: 786-***-**** ( Email:

**********@*******.***

Key Skills

ADEPT WRITTEN/VERBAL COMMUNICATOR ( ABILITY TO MULTITASK ( CUSTOMER

SERVICE EXPERT ( DETAIL ORIENTED ( COMPLAINT HANDLING ( BILINGUAL IN

SPANISH ( ASSERTIVE ( AMBITIOUS ( CHARISMATIC ( DEPENDABLE/PUNCTUAL (

TEAM PLAYER ( WORD ( EXCEL ( POWERPOINT ( DATA ENTRY (75 WPM) (

OUTLOOK ( WINDOWS VISTA/XP

PROFESSIONAL EXPERIENCE

INTERNATIONAL HOUSE OF PANCAKES (MIAMI, FL) ( SERVER, 07/08 TO 09/10

Exceeded customer/ employer expectations by delivering second-to-none

service. Maintain customer centricity in all interactions, always putting

the customer first.

Excelled in role requiring the ability to handle a variety of simultaneous

tasks while still preserving the integrity of customer service.

Consistently praised by costumers for the quality of service and the

attention to detail and team-player attitude.

Resolve customer issues with expediency and professionalism.

Keller William's Realty Firm (Miami, FL) ( Receptionist, 02/07 to 05/08

Demonstrated proficiencies in telephone and front-desk reception within a

high-volume environment. Comforted confused clients, researched and rapidly

solved problems and maintained client trust to prevent the loss of key

accounts.

Served as first point of contact for clients and staff calling or visiting

the main administrative office. Efficiently provided prompt, courteous and

knowledgeable assistance.

EFES International Corp. (Miami, FL) ( Sales Associate, 10/02 to 01/04

Transformed previously manual processes relating to vendor/supplier records

into an efficient, computerized system.

Executed international phone calls and emails to important clients.

Preserving the integrity and professionalism of the company.

Maintained organization of all files and important data creating an

effortless retrieval process. Accelerating data input, processing and

retrieval times.

Education

FLORIDA INTERNATIONAL UNIVERSITY (MIAMI, FL) BA IN BIOLOGY, APRIL 2008

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