Customer Service Project

***** ****** **.

Moreno Valley, CA ***** Phone 951-***-****

E-mail ***.******@*******.*** Marissa Araque

Objective To obtain a position using my Office training, work

related experience and my education in Business

Operations with a professional company that offers

a challenge and the opportunity for advancement

Education [ 8/10-Present ] Riverside Comm. College Moreno

Valley, CA

Associate of Science

Community Interpreting

[ 6/92-6/93 ] National Ed. Cntr. San Bernardino,

CA

Diploma

Business Operations

[ 9/90-6/92 ] Perris High School Perris, CA

Diploma

General Education

Professional [ 8/05-10/09 ] Modtech Holdings, Inc Perris, CA

experience Project Manger/Site Superintendent

Contact customer and review sales order, schedule a

kickoff meeting for project, Review drawings to

help assist in defining construction duration and

milestones, Follow through on changes from

Engineering through production, Maintain accurate

project records and meeting minutes, Attend all

project related meetings, Participate in all

project- related meetings to review progress of

project and determine needed corrective action,

Review budget. on project for contracts to be

issued, Prepare and track contracts issued to

subcontractors for each project, monitor progress

of contracts, invoices/payments for subcontractors,

Review sites for access and compliance, Schedule

delivery dates, Inspect buildings while they are

online. (perform a walkthrough), Coordinate

schedules with production and subcontractors, Check

building condition for shipment (create a punch

list if necessary), Check material before buildings

ship, Follow up and acquire any missing material

for prompt completion of installation and follow up

in the payment collection from customers.

[ 11/04-8/05 ] Modtech Holdings, Inc Perris, CA

Administrative Assistant/Project Coordinator

Prepare new job folder for new jobs, Create

Schedule of Values, Create folder in the M:drive

using Microsoft, Create sub-status log, Log all

Contracts in sub-status log and scan them in

electronic file using Microsoft word, Make A/R

collection calls, Ensure all payment are coming in

when promised, Prepare all Pencil Drafts, Ensure

all billing is in by the 24 of the month (at

least), Follow up on color submittals and casework,

Send faxes and correspondence to District and

Architect per SPM request, Prepare Proposed Change

Requests per district requested changes on project,

File all correspondence in job folder, Scan all

correspondence in electronic file, Distribute all

correspondence to appropriate individuals, Ensure

all contracts have been issued for each project,

Update notes for each project using JMS system,

Print reports as required using JMS system, Send or

follow up on Certificate Of Occupancy to ensure

proper close out of projects, Prepare Closeout docs

and send to customer once COO is received, Prepare

DSA 6 Form @ close of project and distribute to

Dist, Architect and DSA.

[ 8/00-10/04 ] Cintas Corp. Ontario, CA

Customer Service Representative

Work directly under the General Manager and Service

Managers. My responsibilities include working

closely with the office, sales and production

departments. Answer and attend to customer

concerns on the first call. Greet, attend and

resolve any concerns for walk- in customers. Filing

of Confidential Agreements, keep all customer

service reports up to date using excel spreadsheets

and AS400 system, print reports on weekly basis and

route to appropriate individuals. A/R collections,

minimal A/P, Order office supplies, training, and

computer supplies for Service Dept. within the

department budget. Maintain a spreadsheet record of

budget for the Service Dept., update biweekly and

distributed to General Manager and Service

managers. Contact customers to ensure good customer

relations. Follow up with Service Reps, to ensure

any concerns have been resolved. Type

correspondence and translate to Spanish when

necessary. Set up and prepare logos on emblems or

direct embroidery for new or existing vendors using

a scanner and Photo shop 5. Set up of voicemail and

new phone extensions for new and existing

employees. Set up of new computers and user names

for new and existing users helping them

troubleshoot any computer or login problems,

working closely with our corporate MIS Technical

Department to resolve computer or system problems.

Ability to handle any call regardless of department

whether customer service or not with the ability to

make decisions as if I were the General Manager.

Work with other locations in other cities or states

to resolve issues with the ability to research and

follow up on concerns. Responsible for handing out

Birthday cards for all employees in office, sales

and service dept keeping updated records upon

turnover. Conduct COD Audits for all of our cash

paying customers to ensure proper documentation is

correct and applied to invoices. Print invoices and

other reports on a network printer. Set up and

print Queries on our AS400 system. Set up mail

merge for goodwill letters to be sent to customers

on a biweekly basis.

[3/00-8/00 ] Cintas Corp. Ontario,CA

Data Entry Clerk

As data entry clerk I worked directly with the

Office Manager. Inputting all adjustments made on

the invoices for the day of service. Inputting any

debits or credits made on the invoices. Print

reports and rout them to the appropriate

individuals. Answering phones and directing calls.

Greet clients. Printing invoices, statements, and

Filing of contracts maintaining confidentiality.

Input new accounts.

Languages English/Spanish - Speak, Read, Write, Translate

Summary of [ 6/10- present] 3i Language Services Vista, CA

qualifications Interpreter

On Call interpreter

References Julia Rizk 951-***-****

Florencio Soto 951-***-****

Derel Wolfe (714)

Contact this candidate