Manager Management
Resume:
SUSAN CROUSE
Laguna Hills, CA 92653
********@***.***
SUMMARY
Marketing and communications professional with strong organizational
and project management skills. Especially creative in developing new
ideas.
EXPERIENCE
Equity Residential, Aliso Viejo CA
Western Division Marketing Specialist, 2002 - 2009
1. Manage the process of developing & producing marketing
material to support more than 200 apartment communities,
including outreach pieces, on-site signage, corporate
collateral material and print ads.
2. Facilitate daily communication with all management teams
and vendors to ensure projects are completed on strategy,
on time and on budget.
3. Update website content as requested, including revising
property descriptions with new key words and coordinating
the photo shoot process for equityapartments.com. Work
with internet advertising vendors to optimize our
performance on their sites.
4. Respond to marketing inquiries from the field and provide
support at corporate leadership conferences.
5. Consult with regional managers and development teams to
develop marketing concepts for new acquisitions and
renovated communities.
CB Richard Ellis, Irvine CA
Tenant Relations Manager, 1995-2001
6. Contribute to the goal of tenant retention and satisfaction
by working with local businesses & entertainment venues to
develop new services and programs.
7. Manage discount ticket program for tenants, including
sales, reports, accounting and inventory.
8. Write tenant newsletter. Organize and host special events
for management employees. Create all event-related
promotional materials and oversee participating vendors.
Fashion Island - Rouse Company Management, Newport Beach CA
Concierge Manager, 1991-1995
Buena Vista Television, Burbank - Publicity Assistant
Applause, Inc., Woodland Hills - Art Department Project Coordinator
EDUCATION
Bachelor of Arts in Communications, Magna Cum Laude
California Lutheran University, Thousand Oaks, CA
AWARDS
Recipient of 2006 Above & Beyond Award, Equity Residential
Best Feature Writer Award, The Echo Newspaper, California Lutheran
University
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