Administrative Assistant Sales
Resume:
Robyn Palk
WHIPPANY, NJ ***81
973-***-**** - home
973-***-**** - cell
****.******@*******.***
[pic]
Objective:
To secure a challenging position within an organization where I will have
the opportunity to utilize my knowledge, creativity, and work experience
for further professional growth.
Work Experience:
ADP
Florham Park, NJ
LearningEDGE Catalog Administrator
November 2006 - July 2009
LearningEDGE Catalog Administrator for the SBS Service Training Department.
Provided support for entire training department as well as maintaining the
online Learning Management System
. Maintained data in LearningEDGE (Online LMS)
. Created various Instructor Led Courses and Offerings.
. Created programs, curricula and learning paths for corporate sponsored
training.
. Maintained service procedures for LearningEDGE - i.e. creating user-
friendly guides for associates, managers and trainers.
. Communicated with LearningEDGE team regarding any changes in system,
content or system roles.
. Maintained changes to course assigned instructors, course schedules
and course delivery method.
. Communicated with training coordinators regarding course IDs, content
and changes.
. Ran various monthly and yearly reports within Crystal Reports for Area
Trainers and Managers, as well as Regional Reports on a monthly basis.
. Run daily Grade Book Reports via Enterprise Reporter for exams
associates take on daily basis.
. Set-up associates for online assessments.
. Created surveys and assessments via Perception/QuestionMark.
Realogy/ERA Franchise Group
Parsippany, NJ
Training Coordinator March 2005
- November 2006
. Communicate with the ERA Membership and Business Consultants
regarding all training courses.
. Maintain accurate records and coordinate all AccelERAtion classroom
courses, including registration, cost, location, roster, marketing,
ordering of materials, certificates and completions.
. Maintain accurate records regarding all aspects of eCampus manual
registrations. This included distributing usernames and passwords,
dates, pricing, company and location, and all materials mailed out to
students in a timely.
. Organize and coordinate all aspects of the Implementation notebook,
including contacting each participating department or speaker for
accurate materials. Prepare sample notebook and have it duplicated
and delivered in a timely manner.
. Organize and coordinate many aspects of the International Business
Conference, specifically related to speakers. Responsible for all
materials shipped to IBC.
. Coordinate registrations, flyers and general marketing regarding all
courses, seminars or workshops affiliated with the Training
Department.
. Conduct Virtual Training sessions to the ERA Membership regarding
eCampus and what the Training Department has to offer.
. Manage the Virtual Classroom schedules. Manage the Virtual Classroom
communication with the Learning group i.e. - Welcome Emails, eCampus
Edge Newsletter.
. Manage the course revenue report.
. Set-up Centra sessions for Business Consultants, Customer Support
Team and Franchisees.
. Management of the eCampus Portal Page.
. Maintain tracking report for all upcoming Virtual Sessions and take
necessary steps - i.e. cancellation of classes, promotion of classes,
welcome/reminder emails.
. Manage support for the Learning Management System (LMS), which
includes the administration of usernames/passwords, as well as
provide Level 1 & 2 support for all end-users.
Cendant Corporation, Real Estate IT
Parsippany, NJ
Executive Assistant August
2002 - March 2005
Administrative Assistant to the Vice President of New Product Development &
Deployment and Vice President of Project & Process Management
. Develop and manage department budgetary process and ensure compliance
throughout the fiscal year by managing gap between department budget
and monthly profit and loss report
. Ensure all month ending vendor invoices are processed in accordance
with Cendant policies and procedures
. Responsible for ensuring new employees are set-up within Cendant
Corporation (submitting Network ID requests, computer configuration
requests)
. Responsible for processing any invoices received within the
departments
. Administer and maintain company-wide expense system process whereby
hourly employees submit weekly time sheets and approval is necessary
. Maintain executive agendas and calendars, coordinate meetings and
appointments, and arrange executive conference calls
. Develop analysis based on system outputs and created the associated
charts and presentations based on that analysis using Excel and
PowerPoint.
. Manage support for the company wide Learning Management System (LMS),
which includes the administration of usernames/passwords, as well as
provide Level 1 support for all end-users.
. Coordinate travel reservations and travel reimbursements for the REIT
QA Group.
. Maintain and administer real estate broker contact information in
company wide CRM and ensured support contact is made when necessary.
. Responsible for user management and technical support during company-
wide e-mail program implementation
. Maintain daily contact with senior level personnel, real estate
brokers, agents and outside vendors to ensure business communication
is maintained
. Member of the Real Estate Franchise Group Intranet Committee
. Currently participating the REFG S.M.A.R.T.S Program
Wyeth Consumer Healthcare, Consumer Sales
Morristown, NJ
Administrative Assistant June 1998 -
August 2002
Eastern Zone Office
January 2000 - August 2002
Administrative Assistant to the Director of the Eastern Zone Office, Zone
Operations Manager, 2 Category Development Managers, Manager of Customer
Support, and 2 Category Development Analysts.
. Conducted daily sales report analysis which included new product
tracking and sales forecasting gathered from Microsoft Exchange and
reported findings using Microsoft Excel and Microsoft PowerPoint
. Maintained executive agendas and calendars, coordinate meetings and
appointments, and arrange executive conference calls
. Established and ensured daily contact with 3 Area Managers, 2 Key
Account Managers and over 40 Retail Sales Representatives and
Supervisors was maintained to provide corporate 'online' support.
. Provided analysis and administered the SKU Ranking Reports received
from AC Nielsen which ranked top products sold on a
weekly/monthly/quarterly basis
. Responsible for preparing all departmental expense reports and made
necessary travel arrangement for all direct reports
. Administered and monitored monthly calendar and vacation/absentee log
for entire Zone to ensure company policies and procedures were adhered
to
National Accounts
June 1998 - December 1999
Administrative Assistant to the Director of the Eastern Customer
Development Team and National Account Managers (NAMs)
. General administrative duties which included: typing (letters, memos,
faxes), filing, and answering the telephone
. Pulled Daily Sales Reports from Exchange Program
. Input data on Category Marketing Funds Agreement forms
. Responsible for interfacing with the marketing team to execute the
company product samples process which sent various samples of products
to customers
. Responsible for preparing all departmental expense reports and made
necessary travel arrangement for all direct reports
. Administered and monitored monthly calendar and vacation/absentee log
for entire Zone to ensure company policies and procedures were adhered
to
. Administered New Item Tracking forms to NAMs and update as necessary.
. Trained on PromoEval
Computer Skills
Windows XP Professional, Microsoft Office 2003, WordPerfect, Lotus Notes,
Schedule Plus, Microsoft Outlook, Centra, CREST AOM/Citrix, AC Nieslen,
Cendant Learning Management System, SABA Learning Management System,
Crystal Reports, Perception/QuestionMark
Educational Experience
Morris County Community College
. Currently have 20 credits obtained towards an Associates Degree in
Business Management.
Mount Olive High School - Flanders, NJ
. Graduated June 1989
. College Prep Courses
References
Personal and professional references furnished upon request
Contact this candidate