Manager Customer Service
Resume:
Merlle Palmer
San Dimas, CA 91773
Phone: 909-***-****
E-mail: ******@*******.***
OBJECTIVE
To utilize 14 years experience in the retail industry to assist in the management and
development of associates and to use my detail oriented abilities to organize and improve
merchandise presentation standards.
WORK EXPERIENCE
Linens 'n Things, Inc. Montclair, CA
February 2003 - August 2008
Assistant Store Manager – Operations
January 2008 - August 2008
Responsible for hiring, training and development of all associates, ensuring
efficient and accurate front end operation, monitoring of policy and procedure
compliance, organizing and implementing inventory controls and procedures,
assuring safety procedure and compliance was met. As assistant store manager I
organized the office to facilitate document retention standards.
Assistant Store Manager of Hardlines
January 2005 - January 2008
Responsible for Maintaining both the presentation standards and logistics for
various hardlines goods: storage, kitchen storage, cookware, dinnerware,
decorative housewares, furniture, front end cash wraps, seasonal departments, and
the Bridal Registry.
Merchandise Manager (Bath Department)
February 2003- January 2005
Responsibilities included supervising, training and development of new associates
for the bath department, for merchandising, replenishment, recovery,
housekeeping, and setting merchandise and signs for advertisements. As
merchandise manager I was also responsible for following up on all price changes
and inventory adjustments, assisting with the inventory preparation in the bath
department as well as other departments, participating in the receiving and
processing of new merchandise, preparing merchandise for shipment, and
assisting customers on the sales floor and registers.
Ames Department Stores Inc. Rocky Hill, CT
April 1993 - August 2002
Visual Merchandiser
January 2000 – August 2002
Interacted with vendor and buyer in the implementation of product display while
working within the confines of predetermined space allocation for the display of
products then transferred details of product display into schematics and detail
reports for distribution to stores utilizing software programs such as AC Nielsen’s
Spaceman software for retail plan-o-grams, Adobe Photoshop 7.0, Microsoft
Excel, PowerPoint, Word, Access and Outlook. As a visual merchandiser I also
conducted presentation standards training programs in the field.
Assistant Manager -Hardlines / Softlines
April 1996 - January 2000
Conducted orientation, training, and development of new hires, supervised the
timely flow of basic and seasonal merchandise to the sales floor, ensured the
accurate set up of ad programs and promotional items, managed efficient front-
end operation and provided supervision of stockroom organization, monitored
safety policy and procedures, and promoted high recovery and merchandise
presentation standards.
Merchandise Assistant
May 1995 –April 1996
Supervised a crew in the setup of new fixtures and displays of merchandise in
new and remodel stores, conducted training seminars for new hires and current
employees in the execution of customer service and merchandise presentation
standards, supervised the execution of presentation guidelines received from
corporate office within specific limited time frames.
Craft Manager
September 1994 – May 1995
As craft manager I was responsible for interviewing, hiring, training, scheduling
and counseling associates for the craft department. I encouraged and maintained
a high level of customer service, merchandise presentation, and stock room
organization. Other responsibilities included auditing stock counts, maintining
and improving data integrity and safety standards, and included "Open to Buy" to
order product for the craft department.
Craft Department Store Associate
April 1993 –September 1994
I provided customer assistance, recovered department to optimum presentation,
implemented merchandise presentation guidelines and supervised price changes
and cycle counts.
EDUCATION
Mount San Antonio College, Walnut, CA
August 2008 – December 2008
College Coursework, Histology Technology
Chaffey College, Rancho Cucamonga, CA
September 1990 – December 1992
College Coursework - Nursing, courses included: Algebra, Anatomy, Physiology,
Chemistry, Microbiology, Interpersonal Communication, Sociology, English Grammar
and Punctuation, English Composition, Basic Computer Programming, Fundamental
Microcomputer Systems, Computer Information Systems, Computer Business Software,
Windows Word Processing and Desktop Publishing.
Accomplishments: Dean’s Honor List Winter1992
Central Oregon Community College, Bend, OR
November 1977 – June 1978
Certification, Practical Nursing
Accomplishments: Graduated with Honors
CERTIFICATION
AC Nielsen Spaceman Professional – Basic software program
May 2001
SKILLS
AC Nielsen’s Spaceman, Microsoft Outlook, Microsoft Office Excel, Microsoft Office Excel,
Microsoft Word, Wordperfect, Adobe Photoshop.
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