Customer Service Sales

Brandon D. McCrea

** ****** ***** **

Columbia, SC 29209

803-***-****

*******.******@*****.***

OBJECTIVE: To obtain a position that will promote growth and offer a

chance to utilize my computer technical skills to generate

staff effective results, enhance productivity, and meet

organizational goals.

SKILLS: . Microsoft Office Suites: 1997-2007 (Word, PowerPoint,

Access, Excel, and Project)

. Operating Systems: Microsoft Windows (NT, XP, Vista)

. Databases: Microsoft Access Database, Oracle 10g, SQL

. Programming Languages: Visual Basic.NET

. CompTIA A+ Certified

. Currently working on CompTIA Network+ certification with

Tech Skills of Sacramento, CA

EDUCATION: Bachelor of Science in Technology Support & Training Management

August 2009

University of South Carolina, Columbia, South Carolina

Courses taken included:

Introduction to Networking Corporate Training & Development

Advanced Networking Program Design & Development

Telecommunications End-User Support

Web-Based Support Systems Records Management

WORK

EXPERIENCE: Customer Service Representative, May 2009 to Present

Verizon Wireless, Columbia, South Carolina

. Troubleshoot Verizon Wireless cellular and wireless devices

with customers.

. Provide accurate and effective information while maintaining

quality standards set by organization.

. Takes and exceeds 47+ inbound calls per day to handle customers

concerns.

. Perform problem solving techniques with team members to build

off one another to strengthen the workplace.

. Set follow-ups for customer's situation in order to provide

world class customer service.

Sales Associate, June 2008 to May 2009

Radio Shack, Lexington, South Carolina

. Ability to surpass sales quotas.

. Identify communication/data needs to help customers discover

how AT&T and Sprint products meet their needs.

. Educated customers through Sprint and AT&T product

demonstration.

Assistant Manager January 2006 to May 2008

Champs Sports, Columbia, South Carolina

. Trained four new and current employees to sell company

products.

. Learned time management skills while planning work day and

organizing task list.

. Managed payroll, scheduling, reports, email, inventory, and

maintained records.

. Ticket, arrange, and display merchandise to promote sales.

Contact this candidate