Customer Service Sales Representative

Location:

Posted:

September 27, 2010

CHRISTINE E. JORDAN

**** ********* ** • Chester Springs, PA 19425 • 914-***-**** • **********@*****.***

Objective: A full time position in office support and/or customer service in a company looking for an employee who is a

quick learner, with a positive attitude, and the ability to handle a multitude of tasks in an efficient and professional way.

Profile: Business minded, reliable, hardworking, upbeat and friendly professional. Excellent oral and written

communication skills, solid computer experience including website development. Seasoned customer service skills

including selling by making cold calls and solving problems for challenging irate customers. Organized and forward-

thinking worker who can perform complex tasks with minimal oversight, yet enjoys being part of a team.

EXPERIENCE

Echo Bay Yacht Club – Summer 2009 (4 months), Snack bar manager

• Organized and coordinated all aspects of snack bar including: ordering food, operating register, stocking food, managing

seating chart, making salads, serving drinks, working cash register. In charge of inventory as well.

Long Island University Fall 2008 – Winter 2009 (3 months), Work-Study Program in Residential Life Office

• Telephone reception, supported staff in resolving student issues involving housing, meal plans, and parking.

• Composed and distributed memos and mail, maintained neat and organized front desk environment, filed paperwork.

Musiker Teen Tours 2007-2008 (9 months), Sales representative.

• Selling teen tour programs to high school adolescence. Programs at many different college campuses including

international programs as well. Paid hourly and commission.

• Responded to clients who requested information, provided verbal presentation of complex array of programs including

information on courses, safety, typical day, cost of programs etc.

• Kept detailed electronic logs of client information and conversations via computer program, created applications.

Island Recreational (Pool Company)- Summer 2007 (3 months), Customer service representative.

• Efficiently answered high volume phone line in a professional and friendly manner.

• Proficient in using company computer program to obtain client records, check status of ordered merchandise, review

multi-store inventory and pricing.

• Served as point of customer contact via phone, often investigated and resolved issues for irate customers in a calm,

respectful, and professional manner.

Shaw Financial Group, Mortgage Company- 2007 (5months), Call center associate

• Made cold calls and developed rapport with prospective clients to stimulate interest and generate sales leads for

mortgage refinance. Excellent listening skills resulted in accurate leads.

• Created and maintained accurate records of prospective clients, provided information to team of mortgage loan officers.

Received hourly rate and commission.

COMPUTER SKILLS

Windows; Microsoft Outlook; Microsoft Word; Excel; Powerpoint; Photoshop Digital Imaging; Internet Research; Website

Development (5 websites) using Python Coding Web Design, Typing - 59 WPM

EDUCATION

SUNY Old Westbury/Long Island University. 2006-2008; Iona College, New Rochelle, NY – 2008-2010 ( Incomplete BA

in English)

Pursued education major and English major. Taken many university courses including an intense focus on writing

and editing. Looking forward to completing degree in business or marketing after gaining work experience in that field.