Customer Service Sales

Romeo Moore

*** ****** ** *** * ***************@*****.*** Home: 952-***-****

Champlin, MN 55316 Cell: 952-***-****

Dedicated customer service professional with 4+ years of experience in retail and financial services settings.

Consistently achieve record high customer satisfaction rankings, improvements to the bottom line and

turnaround of underperforming operations.

Respected Shipping and Receiving / Packaging Lead of customer focused teams ; instill a shared,

enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example

and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service Management CustomerSatisfaction Enhancement Teambuilding & Training

Complaint Handling & Resolution Front End Supervision Cost Reduction Strategies

Retail Operations Management Sales & Margin Improvement Order Fulfillment

Professional Experience

SYNERGY CREDIT SOLUTIONS, LLC. CRYSTAL, MN 4/08 to PRESENT

Shipping and Receiving Specialist, 4/08 to Present

Receives incoming and ships outgoing materials, products, or supplies. Counts items received

or shipped and checks against packing lists, recording any discrepancies. Prepares receiving or

shipping reports and notes any shortages or damages.

Received numerous accolades from senior management for consistently providing excellent service and

tactfully resolving sensitive issues.

Determined method of shipment and prepare bills, invoices and other shipping documents

Assembled containers and crates, pack goods to be shipped and prepare identifying information and

shipping instructions.

Oversaw loading and unloading of goods from trucks, etc.

Inspected and verified incoming goods against invoices or other documents, record shortages and reject

damaged goods.

Unpacked and routed goods to appropriate storage areas.

Maintained internal record keeping systems.

May operate forklift, hand truck or other equipment to load, unload, transport and store goods.

Learned safe storage and handling procedures for various chemicals and materials

Know proper shipping procedures for transportation of dangerous goods

SEARS, ROEBUCK, & COMPANY Philadelphia, PA 02/06 to 04/08

Customer Service Manager, 09/07 to 04/08

Customer Service Representative, 02/06 to 9/07

Promoted to manager position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an

environment in which guests enjoy high levels of service and employees are motivated to deliver top

performance. Manage front end operations to ensure friendly and efficient transactions at checkout.

Won “Service Excellence Award” for instrumental role in driving record high sales increases, propelling store

to improve ranking from #32 in territory to #5 by 2008.

Reduced staff turnover by 15% in 2008, benchmarking a record setting improvement in staff retention due to

the success of employee development and morale building programs.

Elevated store’s guest satisfaction index from 86% to 92% within two years; ensured the swift resolution of

customer issues to preserve customer loyalty while complying with company policies.

Served on special taskforce charged with turning around under performing stores. Trained CSRs and

managers in five struggling stores, and contributed to significant improvements in guest satisfaction and

sales.

Exemplified the second to none customer service delivery for which Sears, Roebuck & Company is

nationally renowned in all interactions with customers.

CARDONE INDUSTRIES, INC Philadelphia, PA 06/04 to 01/06

Automotive Parts Assembler, 06/04 to 01/06

Accomplishes various production assembly functions that are somewhat complicated in nature. Assembles

products or sub assemblies according to verbal or written instructions, or by following drawings or diagrams.

Operates hand tools, power tools, or production equipment. Usually requires 6 months 1 year relevant

experience.

Assembly, inspection, and packaging of automobile parts

Material handling, machine loading and unloading

Reliable inspection of small attributes of the vacuum pump at a fast pace

Ability to maintain a record of the assembly process, progress and problems

Provide a feedback to leads or supervisor when a deviation from accepted practice or safety issues are

recognized

Education and Training

NORTH HENNEPIN COMMUNITY COLLEGE Minnesota, MN 8/09 to 4/2010

Business Administration

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control,

loss prevention, time management, leadership, performance assessment and credit responsibility.

References

Furnished upon request.

Contact this candidate