Project Manager

Shilpi Mahajan, MBA

****, ****** ***** ****, ******, NJ-08817 ( +1-980-***-**** (

*****************@*****.***

SUMMARY:

. Accomplished Project Management and Six Sigma and Lean Professional

with ability to translate complex business requirements into

functional requirements.

. Extensive operational exposure in the DMAIC and Lean Methodology

(Kaizen, 5S, Value Stream mapping) with General Electric (Black-Belt

Trained).

. Extensive practical training in project Management starting with

Feasibility Study, Initiating, Planning, Executing, Monitoring &

Controlling and Closing projects with required documentations and

skills in order to deliver projects from scratch to final acceptance

upon expectations.

. Experience in documenting "as-is" to "to-be" processes.

. Experience in integration of Finance and HR functions in mergers.

PROFESSIONAL EXPERIENCE

College Board (2010-Present)

The College Board is a not-for-profit membership association whose mission

is to connect students to college success and opportunity. Among its best-

known programs are the SAT, the PSAT/NMSQT and the Advanced Placement

Program (AP).

JOB SCOPE

Business Consultant (Risk Assessment and Mitigation - Scoring Processes)

The aim of the project is to assess and qualify the processes of a key

College Board vendor based on a set criterion. The processes in-scope are

for major tests built, administered and scored by a key College Board

vendor. Based on the assessment define key remediation steps the vendor

needs to undertake to have the processes qualified. Follow up on the

remediation steps and ensure the follow through of the action items.

Operational Risk Assessment and Remediation:

Identification of the ideal set of process parameters and process controls

pertaining to the scoring of CLEP , AP , and PSAT/NMSQT by gathering

information from The College Board and the Scoring Vendor.

. Verification of the Scoring Vendor's analysis of their process gaps and

risks for completeness and thoroughness

. Enable the Scoring Vendor to identify and close the gaps in their process

parameters and process controls

. Identify and highlight key risk areas using a 12 point scorecard (based

on criterion such as Process Documentation, Inspection controls, Change

control validation, FMEA's, control plan etc)

. Identification of potential gaps in the Scoring Vendor's documentation of

these processes and ensure the Scoring Vendor closes these gaps. Assess

risk based on a rubric (critical, major or minor) and red flag the

critical ones for immediate actions

. Assist the vendor in indentifying business process flows and in process

improvements

. Ensure that quality measurement systems are in place to support

performance management and metrics tracking

. Contribute to management of an integrated project plan with dependencies

defined and tracked

. Create weekly project status report and executive status summary

. Perform issue, risk and key decision management

. Coordinate and run weekly status meetings with key project participants

. Coordinate the Service Units, Business Units and vendor participation on

the project with a focus on deliverables and milestones

. Facilitate scope management by working with the team to determine

scope/schedule tradeoffs and recommendations; participate in Change

Control to help manage scope

. Support milestone reviews and other project meetings

International Water Management Institute (2005-06)

IWMI is one of 15 international research centers supported by the network

of 60 governments, private foundations and international organizations

collectively known as the Consultative Group on International Agricultural

Research (CGIAR). IWMI has a staff of about 350 and offices in 12 countries

across Asia and Africa.

As an Advisor to DG on Process Improvements, I led the process re-

engineering & optimization function for IWMI. A key responsibility was to

integrate the back office Finance and HR functions for IWMI and Worldfish,

Malaysia (as sister research centre) using SAP as the ERP system for

finance and HRIS for HR and create a shared service for the two

organizations. The project budget was $100,000

JOB SCOPE

Manager (Process Improvements and SAP Implementation):

Process Improvement:

. Implement quality measurement systems to ensure improvements are promptly

identified and executed

. Facilitated meetings with decision makers, systems owners, and end users

to define business, financial, and operations requirements

. Trained business users on key lean technologies like 5S and Kaizen and on

six sigma methodologies (DMAIC)

. Using lean methodologies like Value Stream Mapping created re-engineered

processes for the Finance and HR functions

. Developed work plans to transition from "As Is" to 'To Be" State

. Facilitated sessions with business users to create FMEA's to help

identify any risks and design a mitigation plan

Project Manager - SAP Implementation:

. Determined implementation costs, benefits and ROI for the investment

. Designed and floated an RFP, shortlist vendors, organized meetings with

the project executive committee and provided management with decision-

making support to select the vendor

. Defined project scope, goals and deliverables in collaboration with

senior management and stakeholders

. Set and continually managed project expectations with team members and

other stakeholders

. Planned and scheduled project timelines and milestones using appropriate

tools and work breakdown structures

. Determined the frequency and content of status reports from the project

team, analyzed results, and troubleshot problem areas

. Led change management efforts amongst users and advised the Director

General on finance realignment

. Mapping of data elements(G/L accounts and division) into the new system

. Mapping of project balances into the new ERP System

ACHIEVMENTS:

. Executed successful six sigma and lean training sessions in the

organization and helped create a quality culture in the organization.

. Selected the vendor as per schedule and completed the blueprinting for

the finance processes to be transitioned to the ERP system as per the

project plan and 10% savings on budget

GE Capital (2003-05)

GECIS, the outsourcing entity of GE (now an independent company called

Genpact), manages the business processes for key GE and non-GE clients by

leveraging process expertise, analytical capabilities and using Lean six

sigma.

As a Six Sigma Black Belt, owned the quality, productivity and key CTQ

metrics for the Finance processes supported. Supported over 100 processes

which involved Financial Planning and Analysis for GE Industrial and GE

Credit cards.

JOB SCOPE:

Process Quality Management - GE Industrial and GE Capital

. Led the process of defining key CTQ metrics for the FP&A processes

. Reviewed and help the operations improve productivity levels and

performance as per the Statement of Work

. Determined key process risks and mitigate the identified risks through

FMEA

. Coached the team on Lean and Six Sigma quality methodology and mentored

them on approved Lean and GB projects

ACHIEVMENTS:

. Created a standardized tool for quality management to review statistical

data

. Defined metrics and standard operating procedures for 50 new processes in

GE Industrial and Capital and got an approval from the customer for the

same

. Mentored and closed 1 GB and 5 Lean projects

. Ensured 100% documentation and cross training in the finance team

Collection & Receivables Analytics: Leading a team of 10 analysts, set up

the receivable & collection performance analytics for GE Energy Services.

Through building relationship with clients and by diligent account mining,

I grew the team from 2 to 10 FTEs over a period of 1 year. The cycle time

reduced by 2% across the different sub P&L's.

. Defined metrics for the collections efficiencies - collector's cycle time

and net collections

. Conducted a Pareto to identify key reasons for collection inefficiencies

and created a dashboard to track performance on an on-going basis

. Implemented a process of global cash call to improve collections across 3

sub-P&L's & 9 regions

. Implemented the web Enabling of the reporting processes to help improve

dissemination of the metrics

TRAININGS ATTENDED:

. Six Sigma DMAIC Training for Black Belt Certification and Six Sigma DMAIC

Training for Green Belt Certification

. Change Management & 'Change Acceleration Process' (CAP) and various GE

Leadership trainings

REWARDS AND RECOGNITION:

. Recognized for setting up the receivable analytics for GE Energy Services

which led to an improved and timely reporting to the customer

. Recognized for contribution to the 'Wheels of Change' Team. The project

improved the employee satisfaction with the logistics team from 60% to

85%

. Recognized for driving digitization process leading to a saving of 2 man-

days/month

Gillette (2001-03)

Gillette, now part of P&G, is a leading packaged goods company. Gillette

India Ltd. was a $500M business with a headcount of over 500. As a

Financial Analyst, Planning & Reporting (South Asia Exports - $10 MM

business), responsible for planning and reporting for the entire business.

The position was a matrix reporting into the regional financial planning

manager & the regional business director. The responsibilities also

involved SAP-FICO Data Integrity Analysis.

JOB SCOPE:

. Prepared annual planning, reporting and periodic business updates for

market basis P&L; reported US GAAP performance to Boston (Global HQ)

. Monthly analysis of sales, volume and pricing variance was done and

presented and discussed with business. Worked with business on trade and

duty free pricing

. Led the configuration of the cost elements & cost centers in the SG&A

report. Ensured reconciliation of the SG&A report with the ledger

. Coordinated the creation of Work Breakdown Structure elements in SAP for

better analysis of sales and marketing expenses

COMPUTER SKILLS

. Extensive exposure to SAP FICO, Hyperion Planning, Essbase, Business

Objects and TM1

. Well versed with MS Project, MS Visio and MS Office (Excel, Word,

PowerPoint and Access

. Exposure to Oracle & SQL Databases and conversant with SQL & Visual Basic

for Excel and Minitab

EDUCATION

MBA (Finance) - Mumbai University

Bachelor of Science - Biochemistry, Delhi University

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