Customer Service Manager

Maryann Matera

*** ***** **. ( Toms River, NJ *8753 ( 732-***-**** (

*******.******@*****.***

OBJECTIVE

To obtain a challenging position as an administrative assistant at a

reputed and successful firm, which will allow me to further utilize my

existing skills and enable to acquire new abilities.

PROFESSIONAL EXPERIENCE

ASSISTANT MANAGER (January 2010-Present)

Forever 21, Toms River, NJ

Assists in managing daily operations of the store. Performs a variety of

duties such as supervising employees in their tasks and duties, preparing

work schedules and assigning employees with specific duties. Performs

sales work, paperwork, takes inventories, reconciles cash with sales

receipts, keeps operating records, and prepares daily record of

transactions. Reports to Store Manager and supervises subordinate staff.

Acts as manager in store manager's absence, as well as acting as visual

merchandiser in their absence. Ensures all employees are compliant with

established security, sales, and record keeping procedures and practices.

Responsibilities include but not limited to: customer service, inventory,

recruiting and training sales associates, achieving sales goals and

merchandising.

CERTIFIED TRAINER (January 2005-January 2010)

Tiffany's Casual Dining, Toms River, NJ

Providing outstanding customer service and accommodating guests with any of

their needs while maintaining total customer satisfaction, as well as

overseeing all other employees and making sure they are doing the same.

Working alongside managers to achieve selling quotas and promotions, as

well as keeping labor and food costs to a minimum. Leading our employees

to ensure all shifts run smoothly. Also overseeing kitchen operations to

ensure proper food presentation and sanitation practices are being followed

at all times. Other responsibilities include but not limited to: answering

phones, training new employees, table visits and inventory.

EXECUTIVE ASSISTANT (January 2004-April 2008)

Super Sexy LLC, Union, NJ

Assisted CEO in all aspects of the design studio and office. Conducted

research and organized meetings with potential buyers. Implemented

organized mailing lists through Access and mailed thousands of promotions

to customers and clients. Assisted in bulk and individual orders and also

set up and maintained web site development, advertising and marketing.

Created media kits/press releases. Organized the details of special

events, travel arrangements and corporate itineraries. Other tasks

included but not limited to: answering phones, data entry, travel

arrangements, inventory/stock, filing/organizing, shipping orders and

ordering supplies.

EDUCATION

. Bachelors of Applied Science Major: Fashion Merchandising & Marketing,

2008

Berkeley College, West Paterson, NJ

SKILLS

Proficient in Microsoft Word, Excel, Power Point, Access, WordPerfect,

Photoshop, Adobe Reader

. Type 90 words per minute

. Outstanding writing skills

. Exceptional communication, organizational and interpersonal skills

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