Quality Assurance Customer Service

Eredy M. Bryant-Benton

********@***.***

OBJECTIVE: Obtaining a position where my skills can assist to the benefit

of an organization.

PROFICIENCIES: Paralegal, Pharmacology, Finance, Biology, Health

Administration, Quality Assurance, Credentialing, Insurance Verification,

Financial Counseling, Premier, I-Bergen, Epic, MS Word, MS Office, MS

Explorer, MS Outlook, Power Point, Access, Excel, Medisoft, Meditech,

Medifax, Word Perfect, GroupWise, Sunrise, Reflections, Rumba, HBOC, ICD-

9,10, DSM-IV & V, CPT, DRG, Cardinal, PYSIX, Bilingual/Spanish

EMPLOYMENT:

AmerisourceBergen, 1300 Morris Dr., Chesterbrook, PA 19087, Courtney

McGinnis, 304-***-****

Pharmacy Reimbursement Analyst

9/2004 - 9/2009

-Scheduled and interviewed patients for patient assistant programs

-Identified the use of diagnostic codes for diseases and medications

-Reviewed orders to ensure proper dosage and strength from manufacturer

-Set-up drug receipts with pharmacy purchaser

-Followed up overdue invoices with accounts payable

-Maintained database comprised of receivables, standard forms, and reports

-Able to visualize and track cost savings from reimbursement

-Updated a filing a system that allowed me to monitor patients accurately

-Utilized implementation processes, office setup, and training of co-

workers for new contracts

LifeNet, 5809 Ward Ct, Virginia Beach, VA 23455, Human Resources, 800- 847-

7831

Quality Assurance Records Review Specialist

10/2003 - 1/2004

-Ability to review and request missing information for donor records

-Utilized anatomical and laboratory knowledge to review cultures,

pathology, and serology reports.

-Performed calculations and used culture reports to mark tissue info for

the pre-irradiation process

-Corresponded with hospitals and other centers for screening incoming

donors

Walgreens, (Norfolk/Newport News), VA, District office, 5700 Lake Wright

Drive, Norfolk, VA 23502, 757-***-****

(CPht) Certified Pharmacy Technician

11/1999-2/2002

-Compounded, mixed, and dispensed medications

-Inventoried stock and removed expired medications

-Processed insurance authorizations, over-rides, and prior authorizations

-Cash receipts, customer service with (OTC) medications, and supplies

Olympus Specialty Hospital, 1400 State St, Springfield, MA 01109, Paula

Foisey, 413-***-****

Discharge Analyst

7/1992 - 8/1997

-Supervised co-workers and attended committee meetings for manager

-Participated in the interview process within department

-Assisted with updating policy and procedure manuals in department

-Received and maintained incident analysis reports for hospital Quality

Assurance

-Knowledgeable with credentialing and its processes

-Researched and retrieved medical records data for court evidence

-Audited medical records for completeness

-Coded and abstracted medical records

-Maintained ledger with backup in-house census for hospital

Valley Chiropractic & Rehabilitation, 850 High St., Holyoke, MA 01040,

Terry Gilbert, 413-***-****

Word Processing Coordinator

1985-1987

-Transcribed narrative reports for law offices and insurance companies

-Reviewed and printed itemized statement

-Supervised and assisted co-workers within department

-Assisted with reception duties when needed

EDUCATION:

4/2010 - 6/2010 Norfolk State - Paralegal Certificate

5/2002 - 1/2003 Kee Business College - Medical Asst., Certified - 1/2003,

1/2004

9/1998 - 11/1999 Computer Dynamics Institute- Pharmacy Tech., Certified

-11/1999, 11/2001

REFERENCES: Available upon request

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