Project Manager Sales

GARY L. TOLBERT

**** *** **** ***** ( Plano, TX 75024 972-***-**** (

********@***.***

SALES and PROPOSAL SUPPORT

OBJECTIVE

Desire a position where I can use my business, management and IT

outsourcing experiences to ensure that my company is profitable. Leverage

my extensive experiences in RFP/RFI creation and contract negotiations.

Work closely with "C" level management to get project advice and final

contact approval. Use my project management experience and tools to ensure

timeliness of project completion. Continue to have my customers / clients

respect my professionalism, counsel and appreciate the value of my

organizational skills.

Remain sensitive to the customer's culture, needs and quickly adjust my

style to the customer's views and establish an excellent rapport with the

customer and the project team. Additionally, I am a team player. I treat co-

workers, subordinates and other team members with the upmost respect and

never fail to compliment individuals for their contributions to the project

or work product.

COMPUTER SKILLS:

Good knowledge of Microsoft Word, Microsoft PowerPoint, Microsoft Excel,

Microsoft Project, Microsoft Explorer

PROFESSIONAL EXPERIENCE

Independent Business Owner Plano, TX 2009 - 2010

Business Owner - sold healthcare, medical and misc. discount services

for a major discount company

Origin Services, Inc. Houston, TX 2008 -

2009

Project Director - provided governance advice to a large insurance

company located in Mexico City. Provided marketing and proposal

advice for IT outsourcing proposals in Mexico.

Technology Partners International Houston, TX 1994 -

2007

Project Manager - project manager for over 40 IT outsourcing

engagements and assisted on many more. As a Project Manager,

responsibilities included:

. Strategy (creation and execution)

. Creation of business case

. Project planning (project plan creation and updating)

. Risk management

. Quality control

. Supplier selection

. Creation of RFP/RFI, Service Levels, SOW and other contract

documents

. Due Diligence

. Contract negotiations

. Change management

. Pricing

. Transition planning

. Governance

. Supplier management (transition and transformation strategy and

implementation)

Examples of outsourcing engagements worked on include the following:

< Prepared Request for Proposal (RFP) documents for the legal separation of

AMR and SABRE. Created new service levels, change management and

reporting processes.

< Created the first large outsourcing contract in Mexico. Greatly modified

the methodology due to multiple languages being used. Outsourced

functions included applications development and maintenance, computer

operations, telecommunications and a large data center transition.

< Created the outsourcing contract for the second largest telecommunication

company in Australia. Completed the engagement in record time (five

months) and saved the client over 30% in annual IT costs. Outsourced

functions included a large mid-range server operation, help desk, desktop

support, and local area network.

< Created unique outsourcing contracts for three concurrent outsourcing

engagements in Sao Paulo, Brazil. The engagements included: engineering,

local area network and telecommunications functions. The engineering

engagement included global connectivity, application support and very

high service levels. The telecommunications engagement included

replacing an old country wide satellite system with a new land based

system.

< Created a new RFP process for General Motors that reduced the RFP

preparation time by 50%. This process was adopted by GM for their 2006

company outsourcing effort.

< Performed the Deputy Director role for General Motor's (GM) 2006 company

wide outsourcing effort. Responsible for the creation and accuracy for

the RFP's and contracts for five large GM business units. Designed,

implemented and managed a global contract change management process.

Reviewed and updated service level descriptions and oversaw the global

transition plan.

The following is a list of other clients where Project Management functions

were performed: FMC, Philadelphia Electric (PECO), Republic Bank, AT&T, IG

Investors, BNSF, Cable & Wireless (UK and Caribbean), Power Electric, Simon

and Schuster (two engagements), Westchester County, NY.

The following are other accomplishments:

. Top Sourcing Advisor award in 1998

. STAR Award for outstanding performance in 2004

. Foundation Certificate in IT-Service Management (ITIL) in 2006

EDS Dallas, TX 1971 - 1993

Multiple Management Positions including Divisional Sales Support; Regional

Manager and Account Management - the following are representative of the

projects that were completed

< Managed the transition for the Bank of California headquarters data

center into the EDS regional data center. Implemented new operations and

application security systems and procedures to ensure proper security.

The transition was completed on schedule and within budget.

< Performed the Account Manager and Transition Manager functions for the

Tower Grove Bankshares account in St Louis, MO. Transitioned the

processing from 65 banks located in Missouri, Kansas and Illinois into a

central data center in six months. (staffing increased from 6 to 65 in

four months)

< Performed as the Central Support Services Operations Manager which

included 10 large offices and a staff of over 6,000 clerical workers.

Selected and implemented a new data capture system that improved

productivity by 20% and reduced input errors by 10%.

< Managed an Industrial Engineering team that provided support for over 50

accounts and saved more than $20 million through run time improvements.

The savings lead to the signing of several long term contracts.

< Performed as the Account and Regional Manager for Vista Chemical account.

Transitioned over 1,000 applications into a regional data center in five

months and saved the client over $2 million per year by eliminating old

applications and equipment. Established a new IT office for the client

in their facility and transitioned the application support function to

that office. Increased the profitability of the account by 15% through

run time improvements and updated programming techniques.

< Performed as the Western Region Sales Support Manager. Responsible for

Project Management for over 100 commercial outsourcing opportunities.

Recognized as top sales support manager in 1988 and 1989. Increased

sales by 25% by designing and implementing a new sales support process

that aligned the sales and sales support personnel.

EDUCATION:

1971 Antelope Valley College

12 units completed General

1969 University of the Philippines

Completed 9 units General

1967 San Jose State

30 Units completed Engineering

1966 West Valley College (AS)

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