Human Resources Customer Service

RASHIDA HARRIS Phone: 203-***-****

** ********* ****** ~ Trumbull, CT 06611 *******.******@*****.***

PROFILE

Highly motivated & dedicated recent MBA graduate seeking Human Resources

position as HR Assistant. Self starter with strong organizational skills

and proven success in busy, challenging environments. Outstanding team

collaboration known for strong training and issue resolution.

Computer Skills: MS Office Suite (Excel, Word, Outlook), Mac OSX,

Unicenter Service Desk, Talent Hook, GOLD

EDUCATION AND CERTIFICATIONS

UNIVERSITY OF NEW HAVEN New Haven, CT

Masters in Business Administration (MBA), concentration in Human Resources,

August 2009

Relevant Courses:

Multicultural Issues in the Workplace Business and Society

Organizational Effectiveness Marketing

Personal Development and Training Probability and Statistics

Strategic Management Management Process

UNIVERSITY OF CONNECTICUT, Storrs, CT

Dual Bachelor of Arts, Anthropology & Sociology (BA), December 2006

SHRM Essentials HR Management Certificate Program, February 2010, Certified

HUMAN RESOURCES INTERNSHIP

AFLAC, Milford, CT Jan 2009-May 2009

Human Resources Intern

. Assisted with recruiting and staffing for college Talent Acquisition and

supported campus recruiting programs.

. Utilized Talent Hook to find candidates; selected and contacted

candidate; scheduled interviews.

. Coordinated with team to evaluate potential candidates in regards to

established criteria and personal presence.

. Managed multiple administrative duties; ensured accuracy and adherence to

policy for candidate hiring paperwork.

SPECIAL STRENGTHS

Skilled Organizer: Developed electronic filing system at Integrative

Wellness to consolidate customer forms in a single location.

Service Expertise: Promoted and given more responsibility at University of

Connecticut SAIT ResNet due to interpersonal skills and ability to rapidly

understand new concepts.

Subject Matter Expert: Known for ability to troubleshoot IT and technical

issues at University of Connecticut SAIT ResNet.

Team Builder: Demonstrated strong leadership skills at Trader Joe's

successfully training 15 employees on policies and procedures.

PROFESSIONAL EXPERIENCE

U.S. CENSUS BUREAU, Bridgeport, CT Apr 2010-present

Enumerator

. Conduct surveys among household residents; adhere to Title 13 procedures

keeping all information confidential.

TRADER JOE'S, Orange, CT Jul 2004 - present

Crew Member (vacations till June 2006; full time since then)

. Manage Flowers section; oversee 3-day-advance ordering and maintain

perishable loss rate within accepted margins.

. Train new employees regarding company policies and procedures; greet and

work closely with customers.

UNIVERSITY OF CONNECTICUT SAIT RESNET, Storrs, CT Aug 2005 - Dec 2006

Customer Service Representative / Computer Tech

. Collaborated directly with students and faculty to resolve issues and

enhance workstation/ network performance; answered phone calls and

responded to emails; tracked issues to resolution.

. Guided customers through procedures such as connecting to the campus

network, setting up a wireless router, or troubleshooting printers.

. Resolved application conflicts and connectivity/networking issues;

removed viruses and spyware from computers.

INTEGRATIVE WELLNESS, Trumbull, CT Jun 2003 - May 2004

Administrative Assistant

. Set up appointments, filed documents, updated information in databases;

created and implemented electronic filing system.

. Developed PowerPoint presentations for management.

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