Customer Service High School

***** ********** ****. ***# ***

Moreno Valley, CA 92553

Phone: 951-***-****

Cell: 951-***-****

Email: ******************@*****.***

Shayna Mitchell

Objective

Seeking a position with a company that will afford me an opportunity in

networking and security where I can apply my knowledge, experience and

advance with the company.

Education

. ITT Technical Institute: San Bernardino, CA

. Bachelors of Science, Information Technology

. Major: Information Security Systems

. Graduate: September 2010 With Honors

. ITT Technical Institute: San Bernardino, CA

. Associate of Science, Information Technology

. Major: Computer Networking Systems, GPA 3.64/ Honor Student

. Graduate: March 2008 With Honors

. Cal State Dominguez Hills: Carson, CA

. Major: Computer Science

. Attended: August 2004 to May 2005

. Rancho Verde High School: Moreno Valley, CA

. High School Diploma

. Graduate: May 2004 With Honors

Awards at ITT Technical Institute

. Perfect Attendance: Spring Quarter of 2006, 2008, 2009; Summer Quarter

of 2007, 2008, and 2009; Fall Quarter of 2006, 2007,2008, 2009; Winter

Quarter of 2006, 2007, 2008, 2009

. Honors: Summer Quarter of 2007 and 2008; Fall Quarter of 2007, 2008

. Highest Honors: Spring Quarter of 2006, 2007, 2009,2010; Summer

Quarter of 2006, 2009; Fall Quarter of 2009; Winter Quarter of 2006,

2007, 2008, and 2009

Awards at Castle and Cooke Warehouse Cold Storage

. One Year Service Award

Computer Skills

. Operating Systems- Proficient in Linux, Microsoft Desktop, Microsoft

Network, and Microsoft Office (Access, Word, Excel, and PowerPoint).

Worked with Windows XP and Server 2003, Visio, and Databasing.

. Network System Management- Installation, configuration and

administration of various network services.

Community Service

Jan Peterson Child Development Center Moreno Valley, CA Parent Volunteer:

2007- Present

. Volunteer and assist with book fair, ordering school pictures, and

classroom activities.

City of Moreno Valley, CA Cheer coach and trainer: 2000-2002 and 2003-2004

. As a volunteer for the city of Moreno Valley, I assisted the Jr. All

American Football and Cheer by making a difference in a child's life.

My responsibilities were to help children in exercising, practicing

cheers for the football games, and practicing a routine for the end of

the season cheer competition.

Employment History

July 2008- Present Castle and Cooke Riverside, CA

Customer Service/Appointments

. Track incoming orders from Wal-Mart and Sam's Club.

. Schedule deliveries from distribution centers and/or Wal-Mart or Sam's

Club for warehouse cold storage.

. Monitor shipping reports to determine quantity and shipment locations.

. Sort and file load maps from drivers and equipment checkout charts

from employees.

January 2008- July 2008 Circle K Moreno Valley, CA

. Assisted customers with merchandise location.

. Stock products in their appropriate location.

. Point of sales employee

September 2007- December 2007 Chick-Fil-A Riverside,

CA

. Greets our guest with excellent customer service.

. Server guests by taking their orders.

. Stocks products in their appropriate location.

January 2005- May 2005 CSU Dominguez Hills Bookstore Carson, CA

. Assisted students in locating their books.

. Stock books to their locations.

. Point of sales employee.

July 2004- October 2004 Mervyns Corona, CA

. Unloaded freight truck and stocked merchandise according to department

location.

. Assisted customers with merchandise location.

. Assisted customers with retail purchases.

References

. References are available on request.

Contact this candidate