Human Resources Manager
Resume:
cell
Aferguson**@yahoo
.com
Andrea E. Ferguson, MBA
Statement High-energy professional with 11 years experience in office administration,
human resources administration, recruiting, labor law, and employee
benefits. Strong track record increasing productivity, improving morale, and
creative problem-solving. Experienced in Corporate and Manufacturing
environment. Green Belt Certified, knowledgeable of Lean Six Sigma
practices.
Education 2009-Present Walden University
Baltimore, MD
MPH (Complete 2011), Public Health; Health Care Administration
2003-2005 University of Phoenix
Phoenix, AZ
MBA, Business Administration; Human Resources Management
1991-1995 Marshall University
Huntington, WV
BA, Criminal Justice/Legal Studies; Minor: Psychology
Experience 2008-Present Porex Corporation
Atlanta, GA
Human Resources/Corporate Employee Communications Specialist
Full life cycle recruiting for candidates with high-level candidates
including Engineers, Operations, and Management positions. Calculate
Staffing Metrics
Proactively recruit applicants through headhunting, e-recruiting,
advertising, trade shows, career fairs, referrals and web searches,
including, Monster, Google, LinkedIn, and other job boards.
Develop college recruiting strategies and post advertisements. Recommend
target schools, attend college networking events and college career fairs.
Interview applicants using behavioral screening techniques. Successfully
assess candidates by evaluating academic skills, work history, compensation
and personality.
Participate in conference calls/face-to-face huddles with Human Resource
teams to review status of openings, time to fill, etc.
Responsible for processing all internal job applications for internal
posting practices.
Maintain HR portal of qualified candidates for circulation to managers for
review.
Develops communication deliverables such as newsletters, staff emails, and
communication strategies.
Develops oral and written briefings including PowerPoint decks and talking
points.
Developing and leading innovative external public relations strategies;
answers external media requests via written and/or oral communication
methods.
Serves as lead for newly developed Corporate Wellness Model.
Participates and leads in Employee Relations Situations; coordinates and
leads all employee events (onsite and off-site).
Manage implementation of integrated, long-term external communications plans
for all Global locations.
2007-2008 Home Depot (Contract)
Atlanta, GA
Staffing: Staffing Consultant - H&A Consulting: Home Depot Contractor
Reason Employment Ended: Contract Ended
Sourcing candidates and providing full life cycle recruiting for exempt and
non-exempt positions. Working with Business Partners to develop staffing
and recruitment metrics.
Sourcing and screening for Enterprise Account Managers and Account Track
information via web based Applicant Tracking System. Maintain ATS to review
incoming resumes and submit qualified candidates to hiring managers for
review and scheduling.
Responsible for supporting recruiters in the hiring process: scheduling
interviews, escorting candidates, preparing new hire paperwork, and
assisting with new orientation process.
Ensure job placement process and new hire paperwork meet company and
government compliance standards.
Prepare offer letters, offer packets, and make travel arrangements. Process
paperwork for background investigation, drug screening, and relocation.
Make sure all job requisitions are appropriately posted and closed out
properly throughout the hiring process; close out requisition after
candidate has been hired.
Submit appropriate paperwork for applicant regarding payroll, benefits, and
other miscellaneous forms (I9, tax forms, and corporate compliance forms) to
ensure a smooth transition into the company. Compensation analysis and
salary surveys.
1999-2007 Delta Air Lines, Inc.
Atlanta, GA
Learning Services/Organizational Effectiveness Analyst (returning from 9/11
Voluntary Leave Program) 2005-2007
Reason Employment Ended: Position Eliminated
Implementing and evaluating training needs. Maintaining and updating
training records.
Providing content for training programs and deciphering appropriate methods
of delivery for current and future training needs.
Responsible for the development of standards, methods and templates, for all
OE disciplines (Change Management, Continuous Improvement, Talent
Management, and Learning Services).
Organizes logistics and planning for all task force meetings; develops
agendas for meetings to ensure meetings achieve desired results.
Performs on-going research and gap analysis to determine areas for
improvement.
Diagnose areas for improvement and presents recommendations to decision
makers regarding business units needs. Assists with detailed project
planning and monitors project plans through task execution and risk
management.
Develops, documents, and administers effective processes ensuring defined
and specific milestones are completed and reported.
Monitors adherence to the OE project plan, budget, and schedule. Assist in
design, development, and maintenance of the OE Learn & Grow website.
Successfully planned and implemented a major organizational development
initiative to establish a new on-boarding program for all newly hired
employees.
Provided administrative duties for Director: screening calls, responding to
routine correspondence, maintaining calendar, scheduling meetings, arranging
travel (domestic/international), filing expense reports, and other duties as
assigned.
Delta Meeting Network Sales & Service Representative (1999-2001)
Handled all facets of work associated with handling incoming calls.
Answered questions regarding schedules, flight information, fares,
ticketing, special services and car rentals, sells air space; provide
extensive customer service in an efficient, courteous, and accurate manner.
Monitored systems activity and proposed measures for management approval to
ensure required availability and performance levels.
2004-2005 Kelly Services (On-site)
Bethesda, MD
National Institutes Of Health: On-Site Partnered Staffing Manager
Reason Employment Ended: Final Military Relocation
Provided full life cycle recruiting of advanced medical positions on-site
NIH campus, which is the primary Federal agency for conducting and
supporting medical research.
Advised customer and employees on HR policies and procedure questions.
Assisted with compliance and information regarding employees for required
sponsorship.
Benefit administration, local orientation, recruitment efforts, and
disciplinary actions. Worked closely with vendors to capitalize on and
exceed contractual service levels.
Updated HRIS system and performed audits on local HR records to meet
compliance and government requirements and standards. Processing payroll
and new hire paperwork, including I9, tax forms, and benefit enrollment
information. Conduct I9 audits for total compliance.
Ensure that company is meeting government's compliance in relation to
contract agreement. Monitor budget and performance with relation to work in
accordance with contract. Compensation analysis and salary surveys.
Acted as human resources professional dealing with other HR related problems
or questions as needed.
Supervised, managed and provided overall human resources needs including
training, benefits, and payroll.
2002-2004 Otis Elevator Company
Landover, MD
North East Region Construction: ACE Manager
Reason Employment Ended: Position Relocated to another State
Managed human resources, facilities, technology, insurance, and other office
management areas.
Served as a liaison between local employees to Corporate HR division:
answering HR policy and procedure questions, processing paperwork, time and
attendance, processing changes for separations, promotions, and changes in
status.
Purchase major elevator parts through vendors. Solicit bids from vendors
and select appropriate bidder based on company regulations. Maintained
collateral and appropriate approval notifications and signatures for
purchased goods. Serve as Purchasing Agent for multiple offices.
Maintained company required training records.
Prepared financial and statistical reports for 20+ Branch Office within the
NE Region.
Designed and developed compliance metrics in support of Company's roadmap to
achieving ACE goals.
Supported, developed and assisted in engaging workforce in process
improvements and use of the ACE strategies and tools.
Integrated activities across work groups and communicate milestones to
management.
2001-2002 Department of Defense Ft.
Gordon, GA
Deployment/Mobilization: Human Resources Specialist
Reason Employment Ended: Military Relocation
Performed all tasks associated with soldier readiness processing (SRP);
delivered initial briefing.
Maintained and monitored soldier's deployment criteria and maintained
deployment database for departures/returns.
Conducted employee counseling, benefits and compensation, performance
management, and promoting morale-building activities.
Worked with Chief of Mobilization on changes to administrative HR policies
and procedures.
Maintained and monitored soldier's deployment criteria and maintained
database for departures/returns.
1996-1998 Housing Authority (City of Pittsburgh) Pittsburgh,
PA
Personnel/Human Resources Department: Personnel Assistant
Reason Employment Ended: Military Relocation
Sourcing candidates and providing full life cycle recruiting for exempt and
non-exempt positions. Working with Business Partners to develop staffing
and recruitment metrics.
Worked with Personnel Manager with terminations, hiring, transfers, and
other personnel changes.
Conducted employee counseling, benefits and compensation, performance
management, and promoting morale-building activities. Responsible for
on-boarding new employees.
Submitted time and attendance and other payroll actions, including
(promotions, docking, bonuses).
Worked with Personnel Manager on changes to administrative HR policies and
procedures.
Skills Strong knowledge of HR Laws and Regulations, FLSA, EEOC, FMLA, ADA, ADEA.
Coordinate and conduct training seminars, leader training, source outside
vendors, and maintain training database. Strong analytical and
problem-solving skills; excellent written and oral communication skills.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Access;
PeopleClick, Crystal Reports, ADP, Ceridian, Taleo, Resumix, Bullfrog,
PeopleSoft, KSN, and other various HRIS systems; SAP, DeltaMatic,
QuickBooks, Sabre, Apollo, Magellan, Impact, Lotus, dBase, WordPerfect.
References
Available upon request.
Contact this candidate