Customer Service Sales

AAYSHAH MIRZA

East Brunswick, NJ ***** ********@*****.*** 224-***-****

cell

PROFILE HIGHLIGHTS

. Strong organizational, analytical, problem-solving, and communication

skills

. Successfully trained in 6-Sigma and Lean business process improvement

methodologies

. Strong leadership skills and ability to supervise employees in a fast

paced environment

. Bilingual: English/Urdu

. Manage multiple tasks simultaneously while meeting scheduled deadlines

. Work efficiently both independently and as team member

. Computer proficiency in SAP, Microsoft Office, Word, Excel, Basic, Java,

C, C++, SQL, HTML, Lotus Notes, Salesforce.com, Appian Enterprise

Software, Remedy

PROFESSIONAL EXPERIENCE

Standard Chartered Bank, Newark, NJ July 2010 - September 2010

Business Analyst- Summer Intern

. Played a critical role in creating and maintaining the strategic

partnership between business needs and technology delivery

. Quickly understood client's business strategy, their business process,

and developed technical solutions to support their needs.

. Partnered with stakeholders to identify, define and prioritize business

opportunities with IT

. Created clear and precise user operations manuals ensuring all details of

the project were captured

Hollister Inc., Libertyville, IL March 2010-July

2010

Sales Analyst

. Provide technical salesforce.com support for the reporting and data

analysis needs of all North American users in the ostomy, continence

care, critical care sales/ customer service/ marketing divisions

. Monthly execute end user product sales reporting and analysis by

geographic territory, product division, and channel

. Within salesforce.com, develop and analyze key metric reports (e.g. lost

accounts, new accounts, account compliance and/or utilization)

. Meet with business representatives at all levels to create and implement

new customizations to salesforce.com database

. Train all new hires on salesforce.com specific to their product division

. Conduct refresher webinars/ live meetings to train 110 sales

representatives on new salesforce.com processes and enhancements

Hollister Inc., Libertyville, IL August 2005-March

2010

Secure Start Program Administrative Supervisor

. Supervise team of data and product entry specialists whose

responsibilities include efficient and accurate completion of high

volume, time sensitive medical device product orders

. Oversee triage team in management of over 100 calls per day in a fast

paced, call center environment

. Utilize LEAN/ 6-Sigma Process Improvement training to play pivotal role

in designated Total Process Improvement projects

. Maintain highly utilized insurance tool database, pertaining to national

and regional health insurance contracts, maximizing the ability of the

consumer to obtain necessary supplies

. Execute adjustments and additions to constantly changing, internal SAP

CRM database

. Manage accurate and timely execution of business partner and consumer

processes in SAP CRM

. Coordinate key communication and collaboration among different

departments and operational units

Key Accomplishments and Recognitions at Hollister Incorporated

. Spearheaded the development of a new MS Access software tool designed to

provide efficiency in business distribution between key business partners

. Implemented complex integration and analysis using client information and

database resources

. Managed administrative team to successfully meet and exceed company

campaign to enroll 45,000 consumers into high profile patient discharge

program

. Successfully developed the Account Executive business process in

salesforce.com

. Through process improvements, streamlined the North American

salesforce.com application customization procedure

Novo vision, Inc., Princeton, New Jersey Feb 2004 -

Jun 2005

Software Tester/Data Analyst

. Rigorously tested various versions of Novo path (software designed for

labs) using test plans, to guarantee accuracy

. Developed test documentation (issue log, bug list)

. Reproduced/retested bug fixes, ensuring Novo path version ready for

release to clients

. Assisted in making software improvements to ensure testability and client

satisfaction

Professional Electronic Billing, East Brunswick, New Jersey

2000 - Feb 2004

Medical Biller

. Created medical claims using ICD-9 and procedure codes

. Maintained LYTEC database to ensure accuracy of patient information and

insurance payments

. Persistently contacted insurance companies, expediting medical claims

payments

EDUCATION

Rutgers University, New Brunswick, New Jersey (2003)

B.S. Computer Science

GPA 3.4 (4.0) Golden Key Honor Society

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