Customer Service Quality Control

Henry F. Smalley

*** ****** **

Lexington NC ****2

336-***-****

abkoba@r.postjobfree.com

Professional Objective

Summary

I have 17 yrs experience in shipping and receiving dept, including the of

customer service, loading and unloading trucks and rail cars. Using my

computer skills in Microsoft Office I can help in trip planning, bill of

laden and inventory control. I was a member for Production Improvement

Committee & member of the Safety Committee and I also have supervisor

experience.

EXPERIENCE

Smurfit-Stone Cont Corp Lexington NC 1988-2009

Billing clerk, Trip planner, supervisor and loader

Accomplishments:

. By maintaining a 97% on time delivery rating from our customers and by

increasing sq/ft on our trailer loads, help reduce our shipping cost

by 2%.

. By using Simplified Logistics (on-line program) help select best

common carriers for non routine customer, also reduces our shipping

cost.

. Working directly with our customer on emergency orders. I help to

ensure their production goals were maintained.

. With a 98% inventory control rating, we reached our cost control goals

and keep us on top of our region. I have supervisor experience with

our truck loaders, making sure they work safe and quality shipments.

. As a truck loader and unloaded with fork lift making sure products was

loaded correct not damage and

. Work safe.

. As a Flexo Folder machine operator learning the important production

goals, quality control and waste goals were met. Print quality for

customer ensures their products represent the consumer goals.

US Air Force 1984-1988

Information Management/Administrative Courier

. Key responsibility was staff support, typing of office correspondence,

safety inspections and accident investigations report and maintain all

filing

. As an Administrative Courier I was responsible documentation of all

cargo and information transported.

. The handling of very high sensitive material including Top Secret and

above which required very high security protocol, this was our mission

and duty.

Accomplishments:

Received Outstanding Units award

Outstanding Achievement award

EDUCATION

Graduated from Lexington Senior High School 1978

Received Vocation Diploma in Mechanical Drafting Davidson County Community

College 1982

Business Admin courses along with computer course in Windows Office 07 2008

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