Customer Service Data
Resume:
Katonya Ford
WORK H ISTORY
*/** – 6/10 Parkland Health & Hospital (Health Information Clerk II ) Medical Records Dept.
Responsible for all aspects of patients medical records to include EPIC medical record
applications, filing, retrieving,,answer request for information, tracking records, preparing
and scanning documents. Assist customers or patients at reception desk, answer phones at
front desk and performs other HIM reception admin duties.
9/06 – 9/08 Parkland Health & Hospital (Unit Aide) Trauma Services Dept
Performs diversified duties including monitoring and stocking/inventory of supplies,
equipment, transport patients as needed, assist at front desk as a HUC in Trauma when
needed, communicate effectively with patients, nurses, physicians, and other office personnel.
9/04 – 8/06 Dallas County Schools (Monitor dispatch clerk)
Dispatch calls to drivers, data-entry, research & monitor the guidelines of safety procedures,
assist with clerical duties as needed.
7/03 – 8/04 All-Temps Inc, clerk (temp position)
Worked for a government agency, assisted the juvenile county clerk dept, data-entry,
customer service, heavy filing, and other general office duties.
4/02 – 4/03 Adecco Employment Agency, Associate Customer Service (TEMPORARY POSITION)
Worked for a financial corporation, processed auto loans in credit funding dept, verified credit
apps, light data-entry, customer service, pulled credit reports, verified employment status,
release of information, insurance coverage, typed correspondence letters to lien holders.
10/01 – 2/02 Pro Staff Agency, Clerk (LANDAMERICA a TITLE CO)
Researched abstract of title information, requested recording information for mortgage deeds
from county tax offices, record deeds of trust documents, doc prep, heavy filing, scan
documents, copying, data-entry, processed checks to send to customers.
4/01 – 9/01 Dallas County (Tax Dept), Customer Service Clerk
Posting payments, billing, customer service, public contact, research property tax information,
and public contact, typing correspondence letters to customers, data-entry, Microsoft Word
applications, input data in Excel spreadsheet, and other general office skills.
4/95 - 3/01 Bank One Texas, File Support Clerk Associate
Verify customer mortgage loan information on applications, customer service, input data,
process balance reports, requested recording info for loan docs, file mortgage loan documents,
loan documentation, scanning, release of information, customer service, doc prep.
ED UCAT ION
2/89 - 6/89 American Training Center
Received a Certificate in Word-processing/Business Administration.
COMPUTER SKILLS
Basic Microsoft Word & Excel applications, Windows, 2000, online processing of credit
reports, scanning documents & image processing.
S K I L LS
Ten Key (by touch), heavy filing, Typing 40 wpm, customer service, receptionist, public
contact, loan processing, billing, collections, insurance, data-entry.
Contact this candidate