Sales Marketing

Champayne C. Farrow

(Cell) 267-***-**** ************@*****.*** 2704

Lauradale Ln. Apt. 1 Rich, Va 23234

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Objective: To obtain a professional position in an innovative and dynamic

environment, where my education and background can collaborate

strategically with a leading team which will enhance your organization's

success and allow for career advancement.

Areas of Expertise: Recipient of numerous performances rewards; possesses

more than four years in customer oriented environments, utilizing the

consultative and transactional selling approaches, conducting variable

marketing approaches. Demonstrate the ability to problem solve, multi task

under stressful conditions, keen insight into clients prospective, goals

and target audiences, developed skills in oral and written communication,

attentive to detail, create win- win client solutions, identify selling

features of products/ services, experienced in cash handling, possesses

deep expertise in branding, implementing innovative solutions, good with

interpersonal skills and working with a team, exhibit strong skills in

presentations (written and verbal). Familiar with Lotus Notes and

proficient in Microsoft Office (Word, PowerPoint, Excel), exceed personal

and department goals, punctual, well organized and conduct good time

management skills

Professional Experience:

03/09-Current at Capital One Financial Services as a Risk

Representative/Collections Agent (Chester, Va)- working in a inbound/

outbound face pace call center environment in the credit card industry,(

B2B and B2C markets), collecting on delinquent accounts by negotiating

payment options, use different strategies to secure payments, transfer call

to appropriate departments when necessary, exceeding personal and

department goals, setting arrangements, making recommendations and

providing solutions to resolve delinquency status while overcoming

objection, educate customers on the importance of making payments, perform

account level research, collect payments via telephone, send letters,

update customer information by data entry, exceed personal and department

goals, and involvement in department activities, compose memos, attend

team meetings

09/08- 01/09 at Circuit City Corporate as a Warranty Claims Clerk

(Richmond, VA) - Working in an entry level office team environment to

examine and processes PC warranty claims from vendors, store technicians

and customers, navigating through internal and external systems to enable

the billing process, requesting reimbursement for defective parts, using

computerized records system, reviewing claims for completeness, and

determines if expenses comply with established policies. Completes reports

for further action or returns incomplete claims to techs or vendors for

additional data, exhibit strong communication skills to vendors and

technicians via extranet to help enable the billing process

06/08- 07/08 at the US Department of Health and Human Services as an Office

Automation Clerk Summer Intern (Rockville, Md)- Working as a summer intern

in an executive administrative office environment providing administrative

support by conducting general office needs: processing grants/ awards,

greeting potential and/ or current clients, faxing, emailing and copying

important documents using excel, and Microsoft office, updating information

documents and folders alphabetically and numerically via intranet,

receiving and forwarding telephone calls as well as making outbound calls,

distribute daily work schedules, sort and deliver inbound and outbound mail

to designated offices, setting and confirming appointments, help assist and

coordinate meeting, maintain a neat, safe and clean office and copy room

10/07- 06/08 at Dillard's Department Store as a Sales Associate (Richmond,

Va) Working in a fashion retail department store environment providing

friendly and professional services to customers over the phone or in face

to face transactions while conducting transactional selling and with

engages to create long term customer relationships; set up visual displays

to attract customers, process customers merchandise orders, markdown

assorted merchandise, distribute and process credit applications, handle in-

store bill payments for customer accounts, maintain negotiation skills

while identifying selling features of a product, organize specified areas

with daily neatness, monitor work flow sales and returns, replenish sales

area with merchandise as needed, process checks, debits and credits at the

point of sale, and attend mandatory team meetings

Education With Relevant Courses:

2007 High School Graduate of Richmond, Va

- Education for Employment and Marketing as Electives

Continuing studies at J Sargeant Reynolds Community College of Richmond, Va

Major: Marketing with an interest in Ecommerce and Business

- Intro to Business, Intro to Marketing, Seminar and Project, Customer

Service Management, Marketing Research, Internet Marketing, Principles

of Selling Business Development

Contact this candidate