Customer Service Sales

Juanita Bass *****************@*****.***

*** ******* ***. *******, ** 39209

662-***-**** (Cell)

601-***-**** (Home)

Objectives

To obtain a secretarial/ receptionist position where I can use my computer and clerical skills.

Education

Diploma (2001)

Shaw High School, Shaw, Ms

Criminal Justice (2009-Current)

University Of Phoenix Phoenix, Az

Experience

Secretary

Promised Land Apartment 08/2008-02/2009

• Developed ability to work in a fast-paced atmosphere

• Maintained excellent customer relations and developed customer rapport

• Ability to follow instructions well and make decision with no supervision

• Motivated and supervised employees on daily basis

• Effectively developed telephone communication skill and consistently met quotas

• Accurately calculated and made daily deposits

Data Entry Operator

Thompson Accounting Services 01/2007-04/2007

• Reviewed charge documents for accuracy as well as corrected errors, return documents to source or enter

missing data.

• Maintained control of input documents by properly following batch control procedures.

• Efficiently and accurately recorded financial and related data.

• Informing team leader about unusual situations affecting productivity, accuracy and efficiency of data flow.

• Responsible for other duties as assigned.

Customer Service Representative

Bargain land Depot, Inc. 04/2004-08/2005

• Prepared daily sales invoices and orders.

• Handled sales conference calls and follow-ups to develop and pursue new business accounts.

• Assigned the tasks of processing customer orders as well as provides details about the products and services

to customers

• Handled the responsibilities of designing activities to improve business performance and customer

satisfaction

• Conducted needs-based selling by using non-scripted probing techniques to find customer requirements

• Communicates effectively with teams in the program to ensure quality and timely expedition of customer

requests

• Handled the tasks of preparing customer correspondence and updating customer files

• Assigned the tasks of responding to customer queries and concerns regarding product and services of the

organization

Skills

• Trustworthy and ability to handle sensitive and confidential information.

• Efficiency in operating terminal and entering data.

• Detail oriented.

• In-depth knowledge of basic operating systems

• Flexible, attention to detail and ability to learn quickly

• Possess excellent listening and responding skills

• Ability to handle multiple tasks and solve customer queries efficiently

• Possess good sales and customer service skills

• Excellent administrative and organizational skills

• Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important

issues

• Highly initiative to manage a busy workload without close supervision

• Ability to build and maintain good relationship with customer

References Available Upon Request

Contact this candidate