Customer Service Representative
Resume:
Walter Hylenski
Inverness, FL 34452
*******@********.**.***
Qualifications:
Strong written and verbal skills. 11 years customer service phone intensive
call center experience.
Two years computer help desk experience.
Working experience with MS Office products, FrontPage, Excel, Access,
Powerpoint, MS Word, Windows XP, 2000, 98, 95 and 3.x, MS Internet Explorer
Additional Information:
20 years experience on IBM compatible PCs and peripherals.
Working knowledge, creating web sites, HTML Coding, WS FTP Client, creating
images and graphics. Photoshop 7, Dreamweaver MX, Flash MX, PHP, SQL.
Web sites developed : www.jasperscrossing.com
www.massmapleleafs.com
www.middleborobaseball.com
www.intrepidscouting.com
www.intrepidhockey.com
www.spinningwheelgifts.com
www.axisseafoodbrokers.com
Education:
Archbishop Kennedy High School
Conshohocken, PA
Work Experience:
August 18, 2006 to Present
ABC Liquors
8989 South Orange Ave
Orlando, FL 32824
Duties: Handle Managerial duties of opening and closing store. Cash
handling and accountability, checking incoming and outgoing stock. Interact
with customers buying products for sale.
April 14, 2006 to August 17,2006
Citrus Memorial Hospital
502 W. Highland Blvd
Inverness, FL 34452
Duties: Transport patients to and from their rooms for Diagnostic Imaging
Department.
July 5, 2005 to April 13, 2006
ZTMC Internet Marketing
2951 Audobon Trail
Homosassa, FL 34446
Duties: Tracking PPC, banner, text ads advertising for clients from
advertising campaigns with Yahoo/Overture, Google, etc. Some web site
development using FrontPage. Maintaining monthly reports and statistics for
each client making sure all work is within budget parameters.
March 2005- to July 4, 2005
Legendary Marketing
1255 N Vantage Point Dr
Crystal River, FL 34429
Duties: Building websites for clients using Photoshop and Flash. Also use
PHP and SQL for backend scripting. Also various duties including
troubleshooting any problems with websites and updating sites to client
specifications.
September 11, 2004 - March 2005
Wal-Mart
2461 E. Gulf to Lake Hwy
Inverness, Florida 34453
Duties: Stocking shelves with incoming merchandise and other various duties
throughout the store.
March 1999 - February 20,2004
USAA
17200 Commerce Park Drive
Tampa, Florida 33647
Duties:
Customer Account Professional handling incoming phone calls from members.
Processing policy changes and requests for changes in their automobile,
Homeowner, Personal Article Floater insurance policies. Also handling
complaints and problems with accounts and seeing them through to
resolution.
August 1988 - February 1999
HealthPlan Services Inc.
3501 Frontage Road
Tampa, Florida 33607
Duties:
Customer Service Representative for 5 years handling incoming phone calls
from clients. Processing policy changes and requests for changes in their
medical insurance policy. Also handling complaints and problems with
accounts and seeing them through to resolution. Had position as Help Desk
representative for 2 years taking calls from internal customers and
handling their problems and resolving them.
Worked 4 years in computer print room, printing company letters, claim
checks, other internal documents from IBM mainframe for distribution
throughout the company.
Work on company intranet (ER- Electronic Reference System). Taking current
procedure manuals, memos and pertinent documentation produced in MS Word
format and converting to HTML format for use by Netscape 3.0 browser.
Programming system with JavaScript and Perl for ease of use by company
employees.
Contact this candidate