Customer Service Technician

***** **** ******* ***** 240-***-****

Rockville MD 20853 E-mail:

********@*****.***

Jennifer Wainwright

Objective To obtain a position as a Veterinary Technician. To

utilize and improve my knowledge of veterinary

medicine.

Education 2009-Present Montgomery College Rockville, MD

Pursuing Associates Degree in Biology with intent to

pursue Veterinary Technician Degree upon completion of

required credits.

2000-2003 Walter Johnson High School Bethesda, MD

Montgomery County High School Diploma

Work experience January 2009-February 2010 Banfield, The Pet Hospital

Chantilly, VA

Hospital Manager

Daily Duties include but are not limited to:

Scheduling for reception, technicians, and doctors

Hiring, interviewing, and termination of employees

Ordering supplies for entire hospital on weekly basis

Hospital promotion and client service

Upkeep of hospital and equipment

Tracking and increasing financial aspect of business

Increased hospital revenue by 200% and increased

efficiency

Training of new technicians, assistants, and

receptionists

Solution oriented with client/staff complaints

Other management/technician/assistant/ and reception

duties as needed

Devoted to hospital and to staff.

*Reason for leaving is commuting to Chantilly, VA from

Rockville, MD.

2006-2007 Friendship Hospital for Animals Washington,

D.C.

Emergency Veterinary Technician

Daily Duties included but were not limited to:

Triage, assessment, treatment and discharge of walk-in

emergency patients

Developed and maintained relationships with clients

quickly

Excellent customer service skills, including during

times of crisis

Understanding, patient, and cooperative with co-workers

and doctors

Created and effective line of communication between

fellow staff, doctors, and clients that were beneficial

to all parties involved.

Intensive, geriatric, and post operative patient care

Maintaining patient data and record keeping

Assisted in general and emergency surgeries.

Monitored anesthesia patients.

Proficient in blood draws, intravenous/central line

catheter placement, urinary catheter placement, fluid

and CRI set-ups, blood pressures and all injection

routes.

Extensive pharmaceutical knowledge base.

Ability to perform resuscitation and run a code on an

emergency patient.

Full list of skills is available upon request.

July 2002- May 2005

VCA/Veterinary Referral Associates

Rockville, MD

Veterinary Technician/Administrative Assistant

Daily duties included but were not limited to:

Taking and developing radiographs, especially for

orthopedic and neurological views.

Sedation of patients for treatments and exams

Management of surgical/appointment schedules, OR

schedule, and OR staff scheduling.

Proper handling and restraint of patients for exams and

treatments in a safe and gentle manner.

Maintaining and improving client communications

Experienced in close-out balancing, inventory

management, and general accounting.

Dispensing medication and discharge instructions for

post-operative cases

Primary assistant in orthopedic, neurological, and

emergency surgeries and procedures. Interests in

arthroscopy, mandibular procedures, and fractures.

Organization of surgery, office appointments, and

treatment schedules in an efficient manner.

References are available upon request

Contact this candidate