Administrative Assistant Customer

Leah Basbas

** *** *******, *** ****

Irvine, CA 92612

Cell: 626-***-**** E-mail: *******@*****.***

Objective

To obtain a position where I can utilize my analytical skills and make a

positive contribution to the organization.

Experience

Bank of America Dealer Financial Services

Yorba Linda, CA

Administrative Assistant

03/05-03/09

. Scheduled and organized monthly meetings involving managers and client

representatives.

. Answered and screened high-volume incoming calls to help reception

area. Determined the nature of each of the calls and directed callers

to the appropriate department.

. Answered heavy outbound calls on approved loans to verify customers'

information on contracts and applications.

. Created and monitored weekly reports on applications that needed

exceptions and final approvals.

. Prepared Legal documents to be signed by customers on Trust and

Business loans.

. Reviewed credit applications and bureaus for any pre-approved loans

that might need underwriting review.

. Assisted Dealers on inquiries regarding status, explanation on

stipulations and credit decisions, and other related questions

regarding customer applications.

. Prepared management reports and Underwriter's performance reports for

credit managers' review.

Bank of America Auto Leasing

Brea, CA

Lead Support Specialist

11/99-03/05

. Balanced General Ledger daily and managed workflow as a Team Lead in

Research and Adjustment Department.

. Developed, organized and managed Lease Accounts set up for military

allotments.

. Assisted Collections and Repossession Departments on escalated

research of customer missing payments.

. Processed lease payments from Lockbox Rejects, Online Payments, and

Lease Terminations and other exception payments.

. Worked closely with Payoffs, Remarketing, Collections, Repossessions,

and Lease Terminations Departments to review accounts terminated in

error and to review errors in calculations of balances.

. Reviewed and responded to customer credit bureau disputes.

Education

California State University Fullerton, CA Accounting and

Finance 2008- Present

Fullerton College Fullerton, CA Mathematics

2005-2008

Skills

. Self-motivated with high level of initiative

. Excellent writing and verbal skills

. Able to read and interpret credit reports

. Bilingual English and Tagalog

. Proficient in Microsoft Excel, Word, Outlook, PowerPoint

Special Interests

. Avid runner

Contact this candidate