Customer Service Manager
Resume:
HOLLY YOUNG
***** *. **** **** *******, AZ ***** 815-***-**** **********@*********.***
To Whom It May Concern:
I am responding in reguards to an employment opportunity within your apartment community as a
leasing agent. Please consider this letter as an introduction of my experience and skills. Refer to my
enclosed resume for more details.
As an expert in customer service and sales, I have the ability to apply my outgoing personality, effective
leadership, professional demeanor and competitive spirit in becoming one of your top selling leasing
professionals. Because of my work experiences and personal growth, I lead my colleagues by example in
supporting my employers and the organization as a whole and most importantly the customers, whose
service experiences are what reflects on the success of the company. I am looking for a company in
which I can apply these skills that I attain in aiding in the betterment of the company, and to continue
this trend of success.
I believe I would excel in apartment sales because I truly find sales and customer service challenging as
well as rewarding. My qualifications would make me an outstanding asset to your company.
I would appreciate the opportunity to meet with you.
Sincerely,
Holly Young
Enclosure: Resume
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Holly Young
Phone: 815-***-**** E Mail: **********@*********.***
Experience
Chili’s Restaurants Server August 2009 September 2010
3015 West Chandler Boulevard
Chandler, AZ 85226
General Manager: Dale Jackson
1500 South Milton Road
Flagstaff, AZ 86001
General Manager: Steven Shirkey
Greeting every guest within two minutes upon seating.
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Taking care of multiple guests simultaneously.
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Suggesting foods and drinks based on the guest’s needs or wants.
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Making adjustments in order to make a guest’s experience unforgettable.
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Running the guest’s foods and drinks, making sure each of their needs and wants are being met or
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exceeded.
Being aware of all the guests in the restaurant, and if they are in need of assistance without being
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asked.
Being a team player and helping out my colleagues.
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Cleaning before, during, and after shifts.
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Adjusting to restaurant protocol on a daily basis.
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Learning new menu items that are added on a weekly basis.
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Perfecting my knowledge of items on the menu daily.
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Biaggi's Ristorante Italiano Hostess October 2007 August 2008
1534 Randall Road
Algonquin, IL 60102
Manager: Scott Lager
Greeting and seating guests in a polite fashion based on restaurant protocol.
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Cleaning the front of the restaurant during and after shift.
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Taking multiple phone calls and making reservations in a friendly and inviting manner.
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Assigning appropriate wait times for tables based on reservations and guests already seated.
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Making sure a server greets every guest within five minutes upon seating him or her.
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Taking multiple to go orders during busy hours.
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Outback Steakhouse Hostess July 2006 – February 2007
4751 Northwest Highway
Crystal Lake, IL 60014
Manager: Gary Lockwood
Opening the front door for each guest with an inviting greeting.
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Receiving multiple phone calls, taking to go orders and call ahead reservations.
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Seating based on restaurant protocol.
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Cleaning the front of the restaurant before, during, and after shift.
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Giving appropriate wait times based on call ahead seating and guests present in restaurant.
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Skills
Effective “selling” skills.
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Typing speed: 65 words per minute
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Outstanding customer service.
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Spanish speaking abilities.
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Competitive spirit.
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Solid record of reliability and punctuality.
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Highly organized.
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Able to work cooperatively with co workers and accept direction from supervisors.
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Excellent written and verbal communication.
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Correct application and usage of spelling and grammar.
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Reliable and efficient leadership skills.
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Advanced computer skills (All Microsoft Processors, Internet, etc.)
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Hard working and quick learner.
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Team player.
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Education
Crystal Lake South High School [High School Diploma – 3.5 GPA Graduate]
1200 South McHenry Avenue Crystal Lake, IL 60014
Northern Arizona University [Pending BS – 3.44 GPA]
201 West University Drive Flagstaff, AZ 86011
Chandler Gilbert Community College [Pending BS in Exercise and Wellness – 4.0 GPA Junior]
2626 East Pecos Road Chandler, AZ 85225
Other Experiences
Alumni of Pi Beta Phi at Northern Arizona University.
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Community service with the Humane Society of Arizona and Illinois.
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High school dance team (4 years), Co captain (1 year).
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High school softball team (2 years).
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Supervising program leader at Crystal Lake South High School (2 years).
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