Customer Service Administrative Assistant

Stacy Lillard

**** ***** ****

Casco, Michigan **064

Cellular: 313-***-****

********@****.***

*******@*****.***

OBJECTIVE:

Executive Administrative Assistant, positively impacting an organization in search of a

seasoned professional with a proven track record of leadership and productivity

PROFILE:

• Superior organizational abilities and creative problem-solving skills

• Consistently meet demanding deadlines

• In-depth knowledge of current trends

• Motivate team to take pride in a job well done...raising morale improving productivity

• My Motto: Quality + Productivity = Profit

• Energetic, self-motivated, team worker, detail oriented

PROFESSIONAL PROFILE:

Customer Service Technician: Allied Vaughn - Livonia, Michigan (2004 - Present)

Direct operations of GM Vehicle Invoice Department - meeting crucial timely deadlines,

providing fulfillment of vehicle invoices, build sheets and Vintage Vehicle information to

GM Personnel, Car Enthusiasts/Collectors

• Review Media content from General Motors Media Archive. Determine retention

schedules

• Oversee daily production for overall project time measurements, update archives,

make necessary changes,

• Critique computer projects, finding flaws, directing programmer to make corrections,

based on issues previously overlooked by others

• Sales calls, training new associates, making travel arrangements, vault filing,

Executive Assistant: Global Good News - Dearborn, Michigan (2000 - 2004)

Financial Coordinator and Executive Assistant to the President and Founder

of non-profit organization

• Bookkeeping, processing contributions, deposits, expenses

• Government reporting for tax forms

• Coordination of schedules and events, maintain Ministry Activities Calendar

Administrative Assistant: First Word Staffing Services - Dallas, Texas (2000 - 2000)

Assigned to Southwest Securities - Member of NY Stock Exchange, Government

Reporting Department

• Monitor and coordinate customer stock accounts, correcting forms, customers IRA

accounts through research, correction of accounts

• Maintain computer knowledge of stock software, research of tax forms,

(1099, 1098, 1096)

Human Relations Technician: Waters Consulting Group - Dallas, Texas

(1998 - 1999)

Edited/organized proposals, performance appraisals, job evaluations, job descriptions for

companies being evaluated

• PowerPoint presentations, organized files, entering high volume data from salary and

benefits surveys

Pyrotechnical Assistant: John Jacobs Association - Dallas, Texas (1997 - 1998)

Public communications/public relations, obtained Pyrotechnic permits from Fire Marshals

nationwide as Road Assistant Manager of Teen Mania Ministries

• Project management, records management, issue and process purchase requisitions

EDUCATION:

Santa Clara High School - Santa Clara, California - Academic - June, 1994

Christ for the Nations Bible Institute - Dallas, Texas - Practical Theology - May, 1999

Henry Ford Community College - Dearborn, Michigan - Physical Therapy - June, 2006

ADDITIONAL INFORMATION:

SKILLS

Ability to learn and teach software quickly, computer troubleshooting and problem

solving, speak German, very effective communicator, Customer Service my #1 priority

VOLUNTEER ACTIVITIES

Traveled to Ukraine, Ecuador, Albania, Israel, Palestinian Authority and Egypt, delivering

Medicines & Medical Supplies, Public speaking to large gatherings, Participated In Urban

Outreaches in various U. S. City Locations, assisting the

Homeless and the Needy, providing Food, Clothing and Shelter, Member of SALT Drama

Team, presently serving as Drama Director of Youth Group.

REFERENCES

References will be furnished upon request

Contact this candidate