Customer Service Manager

Hakima Fields PhoneNumber 310-***-**** ******@***.**********.***

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Objective: To obtain full time employment within a Prominent company that offers stability, growth and

advancement opportunities where I can best utilize my skills.

Professional Experience:

6/10-07/10 HRG (Providence) Torrance, CA

Clerk:

Secondary Billing.

Primary and Commercial Billing

EOB’s/Medical Records and itemize records

Verified eligibility via telephone/website.

4/10-06/10 Census Southgate, CA

Crew-leader Assistant:

Observing enumerators in the fields.

Collecting documents and timesheets, verifying information is correct.

Confirming homes that were vacant on April 1st, 2010.

Assisting in meetings on a daily basis.

4/08 - 08/09 Cymetrix Gardena, CA.

Collections Specialist:

Call Center employee responsible for answering/calling 130+ calls a day.

Contact debtors to make payments.

Collections/Credit Balances.

Update patient information.

Experience collecting on facilities (hospitals) for items such as room and board,

outpatient surgery, supplies, etc.

Skiptrace accounts for legal review.

10/05 - 04/08 Cash Plus Compton, CA.

Store Manager/ Customer Service Specialist:

Ensure store loan operations, and loan coworkers comply with all applicable state laws,

company policies, standards and procedures.

Grow outstanding loan balance by delivering superior customer service review, analyze

and verify loan applications.

Ensure client collections are performed in a timely manner; maintaining company

standard charge off rate at month’s end.

Ensure all deposits, paperwork and reports are completed accurately and in accordance

with company policy.

05/02 - 09/05 Securitas Security Compton, CA.

Security Guard

Screen and assist visitors with a legitimate need to gain entry to the facility, through the

admittance process

Provid pleasant interaction with associates and visitors

Toured assigned route checking for unlocked doors, unsafe conditions, security

violations, fire hazards, mechanical problems, blocked exits/doors/stairways,

unauthorized persons, etc.

Logged conditions found in my Daily Activity Report or other report formats.

Observed and reported any suspicious activity to appropriate security/management

representative.

Assured that all property removal is conducted within appropriate policy requirements.

Systems and software experience:

AS400, Medi tech, Webtool, VI Web, HealthLogic, i Suite, BenchMark, C.U.B.S., E Premis, and Microsoft

Excel, and Word. Accupost (emdeon), Camis

References: Available upon request

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