Customer Service Manager

Marcis Hassell

Client Relations Specialist

"Altruistic managing method that builds skilled teams and

exceeds customer expectations."

Driven, caring, and experienced client relations professional that

always goes the extra mile to

assist customers, co-workers, and superiors. Team oriented with excellent

interpersonal skills. Providing strong consumer services, mediation, and

outstanding dedication, this results in a more productive and positive work

environment with repeated customers.

STRENGTHS

. Verbal and Written Communication Skills

. Problem Solving/Trouble Shooting

. Microsoft Office

. Exceptional Team player

EDUCATION

Richland College, Dallas Texas

Associates of science in business administration 2001

University of Texas at Arlington, Arlington, Texas

Bachelors of Inter disciplinary studies with emphasis in Business 06

Courses:

Team Management Effective Business

Communications

Leadership in Organizations Integrated

Marketing Communications

ACCOMPLISHMENTS

First Financial Services, Ft. Worth, Texas 2009 to

NA

Loan Agent

. Market and sell/upsell small loans and other services to clients

. Educated clients to help them achieve self reliance and financial

responsibility.

. Decipher disputes and account resolutions as well as review client

invoices for processing.

. Solved billing problems and negotiated payment options and

arrangements.

. File, track, and report invoices on daily basis.

. Responsible for the retention, contract negotiation, and contract

extensions for top clients.

. Contributing towards my locations success by performing as a team

player and achieving quotas/bonuses monthly. Earned a promotion within

three months by demonstrating efficiency.

Cool River cafe, Las Colinas 2007 to 2009

Fine dining server

. Increasing client retention by providing extraordinary service

. Amazing ability to consolidate, multitask and communicate with guests

and co workers.

. Special statistical and analytical knowledge utilizing general

mathematical proficiency.

. Superb interpersonal skills and exceptional ability to relate with

customers and exceed expectations. .

. Detail knowledge of fine wines, cigars, steaks and liqueurs in which

up selling is a must.

. Offered dining service for patrons at this fashionable, excellent

dining restaurant, which conventionally served 4 - courses/meal.

American Impressions, Las Colinas, Texas

2002 to 2005

Project Coordinator-Advertising sales

. Acquire recent and obtain new accounts; retain and ensure proper

functioning of existing accounts. Organize cold calling, process

project orders and after sale services to clients

. Process new service agreements and direct clients through policy and

guidelines

. Prepared, analyzed, and present monthly status reports to management

team

. Evaluated trainees and coached them towards competence.

. Solved billing problems and negotiated payment options and

arrangements.

. Assist with disputes and account resolutions as well as review client

invoices for processing!

. Demonstrated outstanding customer service skills, creativity, and a

sincere concern.

Winn Dixie, Arlington, Texas

1996 to 2002

Cashier/Office Manager

. Executed closing procedures and secured entire store

. Handled checks, money orders, bills-phone- electric etc

. Assisted an average of 100+ customers per day providing them with

quality care.

. Recognized for customer service and leadership skills with a

promotion.

. Accountable for $50,000 to $100,000 per day, securing and counting

with great precision.

References etc... available upon request

Tel: ~ Cell: 817-***-**** ~*********@*****.***.***

2008 Craig Hanking #2135 ~ Arlington, Texas 76010

. Client Relations

. Able to see "The Bigger Picture"

. Decision Making Skills

. Leadership Qualities

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