Customer Service Sales

Tamara Litrich

415-***-**** **** Texas

Street

**************@*****.*** San Diego, CA 92116

Summary

Customer service driven and team oriented Human Resources Manager has more than 10 years of combined

experience in retail management, recruiting, customer service, training, education and human resources. Outgoing

and determined professional is a college graduate eager to assume a challenging leadership role with a dynamic and

progressive company, preferably in the areas of retail management, human resources/recruitment or administration.

Motivated and innovative professional has the natural ability to understand developing trends and complex issues,

incorporate learning into daily operations, and create and sustain productive and enduring relationships with all levels

of staff and external clients. Thrives in demanding and challenging team environments and excels under pressure.

Industrial Relations Compensation Management

New Location Start Up Management Budgeting/Record Keeping

Occupational Health and Safety Staff Management, Training & Recruiting

Professional Experience

U.S. Security Associates Summer 2007 Spring 2010 – Present

Human Resource Manager/Recruiter, San Diego, CA

Planned, organized, directed, controlled and evaluated the operations of the human resources department.

Managed human resource requirements in conjunction with other departmental managers; coordinated internal

and external training and recruitment activities, including cold calling.

Administered employee development, language training and health and safety programs; advised and assisted

other departmental managers in interpreting and enforcing policies and programs.

Oversaw the classification and rating of occupations; organized and conducted employee information meetings

on employment policy, benefits and compensation.

Directed the organization's quality management program; ensured compliance with state and federal legislation

governing the rights of employees and employers.

Sears Roebuck and Company

Cosmetics Department Manager, Livonia, MI

Supervised the cosmetics department and its associates; provided customer service as per company standards,

product knowledge of cosmetic products and all other components of customer service.

Completed all sales transactions and paperwork accurately and efficiently, ensured adherence to company

policies and procedures.

Tracked daily/weekly sales and completed sales reports; maintained an awareness of advertised merchandise

and promotions; completed weekly schedules to assure adequate staffing levels.

Aided in training and coaching of cosmetics associates to help them achieve sales goals; attended training

session held by cosmetics lines as needed.

Loehmans Department Store

Department Manager, Farmington Hills, MI

Coordinated with the Store Manager, Assistant Store Manager and other Department Managers as part of the

management team to solve problems, make decisions and be a role model and leader.

Supervised and coordinated sales staff and cashiers; assigned sales workers to duties and prepared work

schedules.

Authorized payments and the return of merchandise; promoted and sold merchandise to customers; resolved

problems that arise, such as customer complaints and supply shortages.

Maintained specified inventory and ordered merchandise; prepared reports regarding sales volumes,

merchandising and personnel matters; hired and trained or arranged for the training of new sales staff.

J.C. Penney

Management Trainee, Fort Wayne, IN

Trained to support the Store Manager through managing and providing operational leadership, support

processes, and activities to achieve store sales and profit objectives.

Learned how to drive store sales and profit while managing expenses; assisted with the human resource process

in hiring, staffing training and appraisal of qualified Associates.

Oversaw replenishment, merchandise sets, pricing and signage, stockroom and office and systems maintenance.

Greeted and engaged customers; discussed type, quality and quantity of merchandise sought for purchase.

5 7 9 Store (Edison Brothers Corporation)

Assistant Manager, Westland, MI

Provided customer service by greeting and assisting customers, and responding to customer inquiries and

complaints; planned budgets and authorized payments and merchandise returns.

Directed and supervised employees engaged in sales, inventory taking, reconciling cash receipts, or in

performing services for customers.

Monitored sales activities to ensure that customers receive satisfactory service and quality goods; maintained a

detailed inventory and reordered items when inventory drops to a specified level.

Instructed staff on how to handle difficult and complicated sales; hired, trained, and evaluated personnel,

promoted or fired workers when appropriate.

Assigned employees to specific duties; enforced safety, health, and security rules; examined merchandise to

ensure that it is correctly priced and displayed and that it functions as advertised.

E d u c a t i o n & Te c h n i c a l S k i l l s

Vanguard University, Costa Mesta, CA, Early Childhood Development (6 ECE units)

National University, San Jose, CA, Multiple Subject Teaching Credential, Completed Coursework in 2004

Wayne State University, Detroit, MI, 12 Graduate Units in Children’s Literature and Library Science

Madonna University, Livonia, MI, 1998

Bachelor of Science in Merchandising Management, Minor in Fine Arts

Proprietary Human Resources Programs (E Verify and EDD Programs) Microsoft Office Suite (Word, Excel,

PowerPoint, Access) Basic Internet Skills (Surfing, e mail) Typing Skills (65 WPM)

Training: International TEFL Teacher Training TESOL Certificate 100 Hour Course, Sept 2009

Professional Development in Fashion: Studied Fashion in New York City (Summer 2009), in Korea to study the Asian

Fashion Market (2008 – 2009), in Europe to complete Fashion Field Studies to study the economy of Fashion (2002,

2004, 2008), in New Zealand (2002), in Australia (2001), and completed a market field study in New York City (1997)

Professional Memberships: American Library Association Girl Scouts of America California Elementary Teachers

Association American Red Cross First Aid/CPR Trained

Volunteer and Community service: WCEA/WASC Accreditation Leadership Team St. Raymond’s School, Feb 2009

Mater Dolorosa Student Council Sponsor/Moderator Mater Dolorosa Booklovers Club Sponsor/Moderator

American Heart Association Fundraiser Coordinator Girl Scouts of America Leader of Union City Troop #2711 Our

Lady of The Rosary Drama Club Director International Pen Pal Exchange Program Coordinator Grace San Diego

Sunday School Teacher

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