Engineer Sales Representative
Resume:
Rohini Thota
**** ** ******** **, *** # ***
Kansas City, MO 64116
******.*****@*****.***
Objective: Looking for a position where technical support experience and
programming aptitude will add value.
Summary:
> Over 5 years of experience as software support engineer working on Java,
SQL, VB, Web Sphere Administration of client server, web based and large
scale enterprise applications
> Able to provide highest levels of technical support to clients worldwide,
with skills in
troubleshooting, debugging, system administration, database, and Web
development
> Expertise in configuration and troubleshooting issues related to Web
Sphere Application Server and Oracle Application Server
> Strong knowledge on programming and software development principles with
relentless work ethic and strong desire to succeed
> Expertise in debugging in CCL (Cerner Command Language), SQL, Java, VC++
> Languages: Familiar with C++, JavaScript, VB, (one year of study in each)
> Expertise in using Operating systems such as Windows, HP-UNIX, AIX, VMS
> Excellent problem solving skills with strong technical background and
good interpersonal skills
> Quick learner and excellent team player, ability to meet deadlines and
work under pressure
Professional Experience
Software Support Engineer - Oct 2007 - Present
Clinical Reporting Team, CERNER Corporation, Kansas City, MO
Support Millennium solution software for 300 plus clients. Cerner
Millennium is a healthcare information technology computing platform
helping health professionals elevate safety, quality and efficiency. Key
role in investigating and troubleshooting critical production issues for
the Clinical Reporting Team. Troubleshoot code in CCL, SQL, VB, VC++ for
defects. Interaction with clients all over the globe.
> Work with clients in investigating and resolving patient safety issues
> Troubleshoot code and log defects
> Recreate client reported issues in-house and in different client
domains
> Work with solution designers, development teams, consultants, system
engineers, engineers from other teams
> Taking ownership of escalated issues from other members of the team
> Involved in configuration of Web Sphere Application Server resources
like JDBC Providers, JDBC Data Sources and Connection Pooling to
connect to Oracle, deploying code, maintaining WAS/OAS nodes while
implementing XR - eXtensible Reporting.
> Responsible for giving technical trainings to global analysts
> Prepare evaluations of software or hardware, and recommend
improvements or upgrades
> Global client interaction, work with different client domains in
different languages (Spanish, French)
> Participated in Advanced Conversion Excellence (ACE) trips. ACE is the
support that Cerner provides to all its clients in every IT
conversion. Provide support around-the-clock to work one-on-one with
the healthcare staff during critical first few days post go-live
> 24/7 on-call support to clients on a rotation basis to help resolve
critical issues
Web Programmer - August 2004 - July 2005
INOUM SOFT Pvt Ltd, Hyderabad, India
. Designed pages for a variety of websites, like ValueInfotech IT, and a
few movie related sites
. Developed sites using Java, and ASP.NET with MySQL, and SQL Server
database as back ends
. Designed interface in HTML, DHTML, XML and Flash
Sales Representative - May 2003- July 2004
Dell Computers, Canada Sales, India
. Sold computers and other digital equipment over the phone to Canadian
customers
. Cross-sold customers using techniques based on personality analysis
. Developed excellent oral communication skills with training from a
Canadian Manager
Education
Master of Science in Applied Computer Science
July 2007
Northwest Missouri State University, Maryville, MO
GPA: 3.62/4.0
Bachelors in Computer Sciences
April 2003
Siddhanthi Degree College for Women, Secunderabad, India
GPA:3.9/4.0
Achievements:
. Best employee of the quarter for Quarter 1 in 2010
. 'Outstanding Performance' for 2009-2010 review period
References
Available upon request
Contact this candidate