Customer Service Sales

Adrian C. Santos

**** ****** **** **** **** *

Simi Valley, CA 93063

Mobile 818-***-****

Home 805-***-****

**********@***.***

OBJECTIVE

To obtain an office administrator position where I can maximize my

multifaceted knowledge in managing and performing aspects of operations,

namely my supervisory experience, administrative experience coupled with my

organizational skills, and other talents that are essential to be

effective in the position.

EDUCATION & COURSES

BS: Bachelors of Science in Finance, California State University

Northridge (May 2008)

ACCOMPLISHMENTS

. Coordinated with Mercury Insurance Group to close a $17,000 sale of

equipment with a 25% profit margin

. Experienced in dealing with various government agencies like

Department of Justice, United States Army, County of Loudoun,

Virginia, and other local and national government offices.

. Fostered good relationship with the company's exclusive and loyal

clientele, namely domestic and international end users, installers,

dealers, and distributors.

. Skills include knowledge in BV Admin Software, QuickBooks, MAC

Operating System, and Microsoft Office XP applications such as

Microsoft Word, Excel, PowerPoint, and Outlook

PROFESSIONAL EXPERIENCE

Operations Manager: GetFeetWet Navigation Incorporated, Moorpark, CA (2005-

Present)

. In charge of both sales and order fulfillment department. Bridged both

departments to ensure that each customer is properly assisted,

guaranteeing that each and every order will be accurately fulfilled

together with the special requests of each customer.

. Helped our CEO in transitioning from a small operation to be a leading

dealer of automobile and marine navigation equipment nationally.

. Responsible for resolving client inquiries and problems, together with

the issues in both the front office and the warehouse department

. Assisted in performing pricing strategies, advertising and promotions,

and inventory management together with some vital administrative work

for the company's President

. Recruited and trained sales and warehouse staff

. Initiates payment resolution for each client order, following up and

collecting for purchase order payments on company and government

clients, and at the same time resolving credit card payment issues and

inquiries.

. Developed and implemented new procedures to further improve the

accurateness and efficiency of the back office.

. Fully in-charge of the external operations of the company namely

Amazon and eBay divisions, from customer service to order fulfillment.

Sales Associate: Brookstone, Canoga Park, CA (2002-May 2005)

. Helped and assisted customers in their shopping needs.

. Handled cash register duties from ringing up customers and placing

orders for delivery.

. Performed daily opening and closing procedure, regular store

maintenance, and customary inventory management including yearly

physical inventory count.

AWARDS

. Dean's Lister Fall 2007

. Received High Honors Award in High School

CIVIC / COMMUNITY LEADERSHIP

. Asian Club President in High School

REFERENCES

. Available upon request

Contact this candidate