Customer Service Administrative Assistant

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Diadra Dickey

**B Leisure Rd.

Eldon, MO *5026

Phone: 970-***-**** Email: *********@*******.***

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OBJECTIVE

To acquire a position and utilize work experience and interpersonal

skills, providing quality service to a employer and help to

strengthen operations; while learning and building knowledge for a

long term working relationship.

QUALIFICATIONS SUMMARY

Administrative support, data management and customer relations

experience working in fast-past environment demanding strong

organizational, technical and interpersonal skills. Trustworthy,

ethical and discreet, committed to superior customer service.

Confident and poised in interactions with individuals at all levels.

Detail-oriented and resourceful in completing projects in a timely

manner; able to multi-task effectively and function as a team player,

with minimal supervision. Capabilities include:

? Customer Service and Relations

? Data Base Management

? Word Processing and Typing

? Computer Operations

? Software Programs

? General Accounting

? Filing and Data Archiving

? Office Equipment Operation

? Reception and Scheduling

? Problem Solving -Training

PROFESSIONAL EXPERIENCE

Administrative Assistant & Quality Control Specialist 2008 - Present

KeyPoint Government Solutions, Loveland, CO

I hold a Top Secret Security Clearance. Administrative Assistant Duties:

File management-tracking incoming and outgoing files, Destruction of old

cases, Data Entry, Education and Employment Verifications, County Criminal

Checks and Federal District Checks, Scanning case documents, Opening

incoming mail and FedEx, Meticulously checking incoming BIPI's to make sure

BIPI was completed correctly, Contacting Regional Manager, Field Managers

and Assistant Field Managers when a problem arises, worked on the ASB

Report, Creating and Checking in new Cases sent from Contractors, ROI

Process from the Admin/Scanning perspective. Submit a monthly supply order

for department. Created and printed off multiple step-by-step procedures on

projects related to scanning. Also created an SOP pertaining to Quality

Control for the DHS contract. Contact Subjects and References via letters

and phone regarding Quality Control. Working with excel spreadsheets, and

mail merge. Providing a quarterly report of incoming/outgoing Quality

Control data. Have received two Rock-Star awards for my performance; One

for my hard work and dedication on the Quality Control Project and the

other for being on the Committee of the annual company picnic.

Massage Therapist, 2006 - 2008

Mane Street and Company and All about You, Loveland, CO

Therapeutic, Swedish, Hot-Stone, Pre-Natal massages, customer service and

sales, receptionist, scheduling appointments and maintaining client files,

other duties as required.

Sandwich Artist, 2005 - 2007

Subway, Fort Collins, CO

Greeting and customer service, preparing food, assembled sandwiches,

register check out, balance cash drawer and end of day procedures, check

inventory and stock shelves, opening and closing of business.

Administrative Support and Data Entry, 2000 - 2006

Cabela's Corporate World Headquarters, Sidney, NE

Performed administrative and secretarial support functions for Government

and Corporate Sales and the Customer Relations Department. Data base

management, verifying accuracy of data, transfer and format data for mail

merges. Customer service and relation; assisting customers in placing

orders, checking item availability, answering questions. Responsible for

general accounting in handling money, checks and credit cards, balancing of

accounts. Opening and sorting mail, sending catalogs, filing and archiving

of records, worked with confidential records and trained new and part-time

staff on office policies and procedures. Awarded for perfect attendance

and employee of the month.

Medical Record File Clerk, 2004 - 2005

Orthopedic Center of the Rockies, Loveland, CO

Pulling and organizing of medical charts for physicians, accurate filing of

records and transporting confidential records between medical facilities.

EDUCATION

Institute of Business and Medical Careers - Fort Collins, CO 2004 - 2006

Diploma in Massage Therapy

REFERENCES

Russell McAbee - 01/2010 - Present

Deputy Program Director - Work: 866-***-**** ext 7558

Alicia Bartnes - 03/2006 - Present

Cosmetologist - Cell: 970-***-****

Judy Lohnes- 05/2006 - Present

Owner/Office Manager - Work: 970-***-**** works Wednesday - Friday after

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