Customer Service School

Jessica Ceballos

*** ****** ******

Oceanside CA, 92058

760-***-**** (mobile)

*********@*****.***

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Objective:

Willing to work in a dynamic, challenging and growth oriented company

that allows me to utilize my knowledge and experience to contribute

for the growth of the organization.

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Skills and Accomplishments:

. Enthusiastic team member/leader

. Contributed to a positive team environment through 360-degree

coaching

. Experienced in cash handling, strong analytical and problem solving

skills, and completing multiple tasks at once

. Bilingual- English/Spanish

. Exceeded and rewarded for job performance, reliability, multi-

tasking, efficiency, accuracy, speed, and ability to meet deadlines

. Strong verbal and listening communication skills and highly

organized

. Ability to work with minimal supervision

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Education:

Associates of Arts Degree in International Business,

Palomar College, San Marcos, CA, 2007

Related courses:

. Accounting

. Business Communication

. Banking &Financing

. Business Management

. Export/Import Essentials

. Marketing (also International)

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Work Experience:

Senior Teller

Bank of America in Vista, Ca

2008-present

Collect, count, disburse, and complete transactions accurately and

efficiently with specific policies and procedures

Identify customer needs and refer financial products and services that

best fit them

Strongly focused in customer service and build their loyalty through

courtesy and friendliness

Trained and supervised new hires and demonstrated leadership skills

Communicate with customers, and employees to answer questions, explain

products, and address complaints

Operate office machines such as photocopier, scanner, common office

systems, and software

Review and complete audit requirements

Ability to maintain confidentiality or sensitive documentation

Instructional Aide

San Marcos Unified School District in San Marcos, Ca

2008

. Collaborate with the school's Principal, V.P., and other staff

members to translate in Spanish

. Efficiently communicate by writing/by phone with staff members,

parents, and students

. Organize confidential files and utilize them to contact parents

and teachers

. Discretion and understanding the need for confidentiality

Mentor/Tutor

Palomar Gear Up at Rancho Minerva Middle School, Vista, Ca

2006-2007

. Influenced co-workers for better working skills

. Motivated students to get better test scores and scholarships

Professional references available as needed.

Contact this candidate